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Woveo Identity Verification – Frequently Asked Questions (FAQ)

At Woveo, your safety and the integrity of our community are top priorities.

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Written by Woveo Support
Updated today

Verifying your identity helps us build a secure, trusted environment where every member can access fair and responsible financial tools. If you’re unsure about the verification process, we’ve compiled answers to the most common questions below.

GENERAL QUESTIONS

Q1: Why does Woveo require identity verification?

A: Woveo is a registered financial services platform in Canada. We’re legally required to verify every individual or business user under FINTRAC guidelines to prevent fraud, money laundering, and identity misuse. More importantly, it helps build a trusted and transparent community where your savings, credit access, and information are protected.

Q2: Is this a credit check?

A: No. Verification may reference credit file and tax filing data to confirm your identity, but it is not a credit check and will not affect your credit score.

Q3: How long does the process take?

A: Most members complete their verification in under 5 minutes. If additional verification is required, we’ll walk you through the steps.

PHONE & SMS VERIFICATION

Q4: I didn’t get the SMS verification code. What should I do?

A: This step confirms you own the phone number used to register. If you didn’t receive the code:

  • Make sure your phone number is correct and active (We do not accept or verify VOIP or Internet Phone Numbers)

  • Restart your device or toggle airplane mode

  • Check for network issues or blocked numbers

If the issue continues, contact Woveo support.

DATA SOURCE & ID MATCHING

Q5: What is “data source verification” and why might it fail?

A: This step matches your details (name, DOB, address) against secure government and credit file data. Failure can occur due to:

  • Typos in name or address

  • Using a nickname or shortened version of your legal name

  • Address not matching government records

Tip: Use your full legal name and the same address that appears on your ID or recent government mail.

DOCUMENTARY VERIFICATION

Q6: What type of ID can I use?

A: Woveo accepts the following valid Canadian IDs:

  • Driver’s License (preferred)

  • Provincial/Territorial photo ID card

  • Passport

ID must be:

  • Current and not expired

  • Clearly legible in uploaded photos

  • Include name, DOB, and current address (if possible)

Q7: My ID upload keeps failing. What can I do?

  • Take photos in bright, natural light

  • Ensure the ID is flat and fully visible (no fingers covering info)

  • Avoid glare or blurry images

  • Follow prompts to flip and capture both sides if needed

SELFIE CHECK

Q8: What is the selfie check for?

A: It’s a one-time step to ensure the person in the ID is really you—and not a bot, fraudster, or fake profile.

Q9: Why might my selfie check fail?

  • Face not clearly visible

  • Poor lighting or shadows

  • Wearing hats, glasses, masks

  • Moving during the capture

Tips for a successful selfie:

  • Look directly into the camera

  • Remove any accessories that obscure your face

  • Stand in front of a plain background

⚠️ DUPLICATES & SECURITY FLAGS

Q10: I tried registering again and now I’m blocked. Why?

A: Creating multiple accounts or using fake/spam emails to bypass the system will trigger a duplicate profile flag. This may lead to a suspension until resolved. To avoid delays, only create one account with your correct information.

ADDITIONAL VERIFICATION & SPECIAL CASES

Q11: I received a message saying “Need to confirm details.” What does that mean?

A: Occasionally, we need to manually verify a member’s identity if:

  • You are listed as a Politically Exposed Person (PEP)

  • There are inconsistencies or concerns in your documents

  • We are unable to verify identity through normal channels

BUSINESS ACCOUNTS

Q12: What documents do I need to verify my business?

A: If you’re registering a business or applying for a loan through Woveo, you’ll need:

  • Proof of registration (Articles of Incorporation or CRA documents)

  • Business address and contact details

  • ID of the authorized signatory (same steps as individual accounts)

You may also be asked for additional KYB (Know Your Business) details based on your organization’s size and structure.

PREMIUM & CASH ADVANCE NOTICE

Q13: I’m trying to access Premium or Cash Advance—why can’t I join?

A: Our Premium and Cash Advance programs are currently on pause and not accepting new enrollments. You can still complete verification, join a credit group, and use core Woveo services.

DATA SECURITY & TRUST

Q14: Is my information safe with Woveo?

A: Yes. Woveo is fully compliant with Canadian data protection and privacy regulations. We use industry-grade encryption and never sell your personal data. Identity verification is handled via secure and encrypted third-party tools approved for financial services.

NEED MORE HELP?

If your verification failed or you’re unsure what to do next:

  • Live Chat: Available in the Woveo App (Mon–Sat)

  • Phone: 1-825-800-0995

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