Verifying your identity helps us build a secure, trusted environment where every member can access fair and responsible financial tools. If you’re unsure about the verification process, we’ve compiled answers to the most common questions below.
GENERAL QUESTIONS
Q1: Why does Woveo require identity verification?
A: Woveo is a registered financial services platform in Canada. We’re legally required to verify every individual or business user under FINTRAC guidelines to prevent fraud, money laundering, and identity misuse. More importantly, it helps build a trusted and transparent community where your savings, credit access, and information are protected.
Q2: Is this a credit check?
A: No. Verification may reference credit file and tax filing data to confirm your identity, but it is not a credit check and will not affect your credit score.
Q3: How long does the process take?
A: Most members complete their verification in under 5 minutes. If additional verification is required, we’ll walk you through the steps.
PHONE & SMS VERIFICATION
Q4: I didn’t get the SMS verification code. What should I do?
A: This step confirms you own the phone number used to register. If you didn’t receive the code:
Make sure your phone number is correct and active (We do not accept or verify VOIP or Internet Phone Numbers)
Restart your device or toggle airplane mode
Check for network issues or blocked numbers
If the issue continues, contact Woveo support.
In-App Chat: 247
Email: support@woveo.com
Phone: 1-825-800-0995
DATA SOURCE & ID MATCHING
Q5: What is “data source verification” and why might it fail?
A: This step matches your details (name, DOB, address) against secure government and credit file data. Failure can occur due to:
Typos in name or address
Using a nickname or shortened version of your legal name
Address not matching government records
Tip: Use your full legal name and the same address that appears on your ID or recent government mail.
DOCUMENTARY VERIFICATION
Q6: What type of ID can I use?
A: Woveo accepts the following valid Canadian IDs:
Driver’s License (preferred)
Provincial/Territorial photo ID card
Passport
ID must be:
Current and not expired
Clearly legible in uploaded photos
Include name, DOB, and current address (if possible)
Q7: My ID upload keeps failing. What can I do?
Take photos in bright, natural light
Ensure the ID is flat and fully visible (no fingers covering info)
Avoid glare or blurry images
Follow prompts to flip and capture both sides if needed
SELFIE CHECK
Q8: What is the selfie check for?
A: It’s a one-time step to ensure the person in the ID is really you—and not a bot, fraudster, or fake profile.
Q9: Why might my selfie check fail?
Face not clearly visible
Poor lighting or shadows
Wearing hats, glasses, masks
Moving during the capture
Tips for a successful selfie:
Look directly into the camera
Remove any accessories that obscure your face
Stand in front of a plain background
⚠️ DUPLICATES & SECURITY FLAGS
Q10: I tried registering again and now I’m blocked. Why?
A: Creating multiple accounts or using fake/spam emails to bypass the system will trigger a duplicate profile flag. This may lead to a suspension until resolved. To avoid delays, only create one account with your correct information.
ADDITIONAL VERIFICATION & SPECIAL CASES
Q11: I received a message saying “Need to confirm details.” What does that mean?
A: Occasionally, we need to manually verify a member’s identity if:
You are listed as a Politically Exposed Person (PEP)
There are inconsistencies or concerns in your documents
We are unable to verify identity through normal channels
BUSINESS ACCOUNTS
Q12: What documents do I need to verify my business?
A: If you’re registering a business or applying for a loan through Woveo, you’ll need:
Proof of registration (Articles of Incorporation or CRA documents)
Business address and contact details
ID of the authorized signatory (same steps as individual accounts)
You may also be asked for additional KYB (Know Your Business) details based on your organization’s size and structure.
PREMIUM & CASH ADVANCE NOTICE
Q13: I’m trying to access Premium or Cash Advance—why can’t I join?
A: Our Premium and Cash Advance programs are currently on pause and not accepting new enrollments. You can still complete verification, join a credit group, and use core Woveo services.
DATA SECURITY & TRUST
Q14: Is my information safe with Woveo?
A: Yes. Woveo is fully compliant with Canadian data protection and privacy regulations. We use industry-grade encryption and never sell your personal data. Identity verification is handled via secure and encrypted third-party tools approved for financial services.
NEED MORE HELP?
If your verification failed or you’re unsure what to do next:
Live Chat: Available in the Woveo App (Mon–Sat)
Email: support@woveo.com
Phone: 1-825-800-0995