At Woveo, your safety, security, and trust come first. If your verification failed, no worries. Letâs walk through what might have happened and how to fix it.
đ Why It Matters
For compliance and the protection of our community, At Woveo, your safety, security, and trust come first. That means we:
Verify every member as part of anti-fraud and anti-money laundering obligations
Use industry-grade tools to protect your identity and financial activity
Keep your data safe and never sell or share your personal info
If your verification failed, no worries. Letâs walk through what might have happened and how to fix it.
Common Verification Failure Points (And What To Do)
1. đ± SMS Verification Failed
We use SMS (text messages) to confirm that youâre using a phone number you own. This step protects your account and ensures youâre the one signing up.
Why it might fail:
The phone number is incorrect or inactive
You didnât receive or enter the verification code in time
Tips to fix it:
Double-check your phone number (area code too!)
Restart your phone and request the code again
Try turning airplane mode on and off
2. đ Data Source Verification Failed
We match your personal details (like name, DOB, and address) with trusted Canadian databases (e.g., tax filings or credit files). This is not a credit check.
Why it might fail:
Your name or address doesnât match your records
Missing middle names or nicknames used instead of legal names
Tips to fix it:
Use your full legal name as it appears on your ID
Ensure your date of birth and address are accurate
Use the same address that appears on your government-issued ID
3. đȘȘ Documentary Verification Failed
This is when you upload your ID but we canât verify it.
Why it might fail:
Blurry or dark photos
Expired ID
ID doesnât show full name, DOB, or address
Tips to fix it:
Use a valid Canadian ID, ideally a driverâs license or provincial photo ID
Take the picture in bright, natural light
Lay the ID flat with no glare, and ensure itâs fully visible in the frame
Flip the ID if prompted to scan both sides
4. đ€ł Selfie Check Failed
This is how we confirm that the person in the ID is youâlive and real.
Why it might fail:
Face partially covered or too far from the camera
Poor lighting or shadows
Movement during the capture
Tips to fix it:
Look directly into the camera
Avoid sunglasses, hats, or masks
Stand in front of a blank wall and use a well-lit room
Stay still and let the camera focus
5. đ Duplicate Profiles Detected
Woveo allows only one verified profile per member to ensure fairness and prevent misuse.
Why it might happen:
You accidentally registered more than once
You tried with multiple emails
You used a âthrowawayâ or spam email
Tips to fix it:
Always register with your primary personal email
Avoid creating duplicate accountsâthis will delay your approval
If in doubt, contact support and weâll help clean things up
6. đ Need to Confirm Details
In certain cases, we need to speak with you directlyâusually if:
You are a Politically Exposed Person (PEP)
You lead a high-profile organization
There are concerns about the information submitted
What happens next?
Youâll receive an email requesting a call or additional documents
Weâll walk you through the next steps and confirm your profile manually
WE ARE HERE TO HELP
đŹ Need a Hand?
If youâve tried and are still having trouble, reach out. Our team is kind, responsive, and ready to help:
In-App Chat: 24/7
Email: support@woveo.com
Phone: 1-800-892-0995
Escalation Option: After 2+ failed attempts, a manual review is available