If you've assigned an assignment to your Ed rostered course, and one or more students are unable to access your assignment, this may be due to a few reasons. Below are steps to troubleshoot to make sure all students have access to your assignments.
Verify your course roster. If you are assigning to courses rostered in HMH Ed, navigate to the 'Classes' page, and verify that your rosters appear up to date, match your rosters on Ed, and all students appear in your roster. If students are greyed out, this indicates that a student hasn't activated their account by logging into Writable from Ed and will not have access to your assignment. Have those students login using these directions, making sure to connect their account with Google or Microsoft when prompted.
Verify your assignment settings. Navigate to the assignment, and click the 'Settings' icon. Next, click 'Modify Assigned Students' to view individual student assignments. z
❗️Note: If new students are added to your Ed roster, you will have to manually add them to previously assigned assignments.
Select any unchecked students to ensure they have access to the assignment. New students added to your class when your roster syncs may not be automatically given access to prior assignments. Click 'Save' to save your settings.
Troubleshooting Device-Level Issues If a student encounters issues accessing the assignment even after being added to the roster and having settings saved, consider possible device or browser restrictions.
Ensure pop-ups are enabled for Writable, as blocked pop-ups can prevent assignment windows from opening. Additionally, check for device-specific restrictions, such as Cross-Site Tracking, that may require adjustment to allow external window launches.
If you experience an error when attempting to save settings for your assigned students or run into other difficulties, please contact Writable Support via our Live Chat or at support@writable.com.