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Why isn't my AI feedback loading?
Why isn't my AI feedback loading?

Learn AI grading limitations and troubleshoot AI draft scores and suggested comments with these steps.

Kelly Burnette avatar
Written by Kelly Burnette
Updated over 3 months ago

In this article:

AI Grading Limitations

Currently, AI comments and draft scores are not supported for writing completed in graphic organizers, certain differentiated supports such as scaffolded assignments, photos of submitted writing, recorded response, and some short response question types. If your assignment type is not listed above, please keep reading to troubleshoot why your AI feedback isn't loading.

Request AI feedback

Writable's AI tools immediately begin working on AI feedback when students submit writing, but this can be impacted by the volume of requests. If you notice a significant delay in your AI Suggested Comments and Draft Scores, we recommend trying these troubleshooting steps:

  1. From the assignment dashboard, click on the 'Guide/Grade' screen.

  2. Click on 'Get AI Feedback' to send a prioritized request for AI feedback.

  3. Looking for feedback on specific student's writing? Scroll down to their writing and then click the request icon.

If you have clicked the 'Request Feedback' option for your assignment and still do not see feedback within a reasonable time frame, please reach out to our team in the live support chat.

Please include the title of your assignment, class, student names (if applicable), and when you last manually requested feedback. Our team is happy to investigate and escalate as needed!


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