Overview
We’ve rolled out a new feature to help keep your account safe: Two-factor authentication (2FA)
This just means that in certain cases, there will be an additional step to make sure it is really you logging into your account.
A verification step is required in the following situations:
Every 7 days
When you are logging in from a new location that we don’t recognize as normal for your account
There are 2 ways to authenticate yourself, you can do it via email authentication or via authentication app.
Email Authentication
In either case, the verification is simple – you'll just enter a code we email to you into the window that looks like this:
Where is the code sent?
The 6-digit code is sent to the email address that is associated with your Xperiencify course creator account.
If an Additional Admin is logging in using their unique magic link, then the code will be sent to their email address.
Finding your verification code
When a verification code is sent, it usually arrives within a few seconds. If you don’t see it right away, please check the following:
Check your spam or junk folder
Verification emails are sometimes filtered, especially the first time.Use “Resend code” if needed
You can request a new code at any time if the previous one has expired or is hard to locate.
If you’ve checked spam, confirmed the email address, and still don’t see the code, please reach out to support@xperiencify.com and the team will assist.
Authenticator App
Here are the steps to set up your authenticator app:
Open Account and find Login Security
In the coach admin, open Account. Below "Your current plan" there is a new Login Security block. Click Set up authenticator app.
Scan the QR code
Open the authenticator app on the phone and scan the QR code. If the camera can't scan it, type the key shown under the QR code into the app instead.
Enter the 6-digit code the app shows
The app now shows a 6-digit code that changes every 30 seconds. Type it in and click Confirm. If it says the code didn't match, check that the phone's clock is set automatically, then try the next code.
Save the 10 backup codes
Right after confirming, the page shows 10 backup codes. Each one works once and logs you in if the phone is lost. They are shown only this one time, so you should click Download codes or copy them somewhere safe, then click I've saved them.
