eOrder FAQs
Answers to common questions about Xylem Solver eOrder. At this time, only participating partners have access to eOrder.
32 articles
I placed an order in eOrder but I need to make a change. How do I modify my order?
I placed an order using eOrder. Can I cancel?
I placed an order using eOrder but have not received an order confirmation. How do I know my order was placed?
I added a note to the order at the time of checkout. Who will see it?
I am seeing an error message during checkout that says: "We have identified a
potential delay with your order, please contact customer service for details. Can I still place the order?
I received an Order Confirmation email. When will I know the product final dates for shipping the order?
Can I place an order with Express shipping?
Why can't I see shipping cost?
I am not seeing the delivery date for a product. Why not?
Why do I not see "Estimated Ship Date" for some of the products?
I have an emergency and need the product shipped the same date. How do I let you know about this?
I saw "Estimated Ship Date" on the checkout process. Is that when my product will be shipped?
I see I can add "Requested Ship Date" to each line item, but I want the entire order shipped at the same time. How do I do that?
I asked to ship my order in eOrder to my customer, but the customer says they didn't receive it.