When one of your customer’s members calls a phone number assigned to a reception hunt group amenity, the hunt group rings a specified group of agents (member extensions). When you configure a reception hunt group, you can select the members the hunt group rings, in addition to different call processing options.
When companies purchase a reception hunt group through a contract, the reception hunt group inherits either the system or property settings (should the property reception hunt group settings have been changed from the system settings). You can further configure hunt group settings for each of your companies. For more information, see Configuring system reception hunt group settings and Configuring company hunt group settings.
This article is part of the Kube voice flow. For more information, see Kube setup checklist.
NOTES:
If your organization has not purchased Yardi Kube Voice, Kube does not show voice information.
Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
Once you edit property settings, the property does not inherit any changes made to system settings.
To configure property reception hunt group settings
Select Properties in the top menu.
Locate your property in the grid and click the property's name. The Property Spaces screen appears.
Select Setup in the side menu and select the Voice tab.
Click the Edit button.
Next to the Edit Reception Hunt Group Settings label, click the yellow Edit button. The Hunt Group Property Settings menu appears.
Click Edit.
Complete the fields. See the end of this article for a screen reference.
Click Save.
TIP: The next step in the Kube voice process is to configure company hunt group settings. For more information, see Configuring company hunt group settings.
Hunt Group Property Settings Screen Reference
CAUTION: These settings are synced from the Reception Console, and it is not recommended to make changes on this menu. For more information about accessing the Reception Console, see Launching the voice reception console.
Select Agents | Select the members (agents) that the hunt group rings.
NOTE: For sequential dialing, Kube dials the members in the order you enter them in this field. |
Use System Hunt Group CLID Settings | Select if Kube should show the hunt group's caller ID number when dialing members. |
Include Hunt Group Name in CLID | Choose if the Hunt Group's name is shown in the caller ID when dialing members.
NOTE: This field does not show if you select On for the Use System Hunt Group CLID Settings. |
Allow Call Waiting on Agents | Set how calls behave when a member (agent) is already on a call. Set to 'Yes' if the member's (agent's) line should ring when they are already on a call. |
Allow Members to Control Group Busy | Set if members (agents) in Do Not Disturb (DnD) still receive calls. |
Routing Policy | Select whether the reception hunt group rings the members selected in the Select Agents field in the order they were entered (Sequential) or at the same time (Simultaneous). |
Number of Rings Between Agents | If you select Sequential, enter how many rings each member receives before the reception hunt group rings the next member's phone. One ring takes approximately six seconds.
NOTE: This field does not show if you selected Simultaneous in the Routing Policy field. |
No Answer Forward To | Select where and after how long the reception hunt group routes the call, should no member (agent) answer it:
NOTE: Select how many seconds Kube waits before routing the call in the After field. |
Enable Not Reachable Forwarding | Select to enable the Call Forwarding Busy option and select where Kube forwards unanswered calls:
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Make Busy When Not Reachable | If you select On in the Enable Not Reachable Forwarding field, Kube uses the settings in the Call Forwarding Busy section.
NOTE: This field does not show if you select Off in the Enable Not Reachable Forwarding field. |
Call Forwarding Busy | When enabled, Kube forwards calls to the selected option when the member receives an incoming call while already on a call:
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Call Forwarding Selective | When enabled, Kube forwards calls during certain times of the day according to the selections you make in this section:
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Forwarding Criteria | When Call Forwarding Selective is enabled, Kube forwards calls during certain times of the day according to the selections you make in this section:
TIP: You can add multiple forwarding criteria by clicking the Add button in the Call Forwarding Selective fields. You can delete a forwarding rule by clicking the Delete button. |