When one of your customer’s members calls a phone number assigned to a hunt group amenity, the hunt group rings a specified group of agents (member extensions). When you configure a hunt group, you can select the members the hunt group rings, in addition to different call processing options.
When companies purchase a hunt group through a contract, the hunt group inherits either the system or property settings (should the property hunt group settings have been changed from the system settings). You can further configure hunt group settings for each of your companies. For more information, see Configuring system reception hunt group settings and Configuring property reception hunt group settings.
This article is part of the Kube voice flow. For more information, see Kube setup checklist.
NOTES:
If your organization has not purchased Yardi Kube Voice, Kube does not show voice information.
Depending on your assigned role and permissions, and the version of Kube your organization uses, some or all of these menus or services may not be available or displayed.
To configure company hunt group settings
Select Customers in the top menu and select Companies from the drop-down menu.
Locate the company in the grid and click the company's name. The Company Overview screen appears.
Select Voice in the side menu and select the Hunt Groups tab.
Locate the hunt group in the grid and click the hunt group's name.
Click Edit.
Complete the General fields at the top of the screen. For field descriptions, see the Hunt Group General Fields Screen Reference at the end of this article.
Complete the Hunt Group CLID fields. For field descriptions, see the Hunt Group CLID Fields Screen Reference at the end of this article.
Complete the Not Reachable Forwarding fields. For field descriptions, see the Hunt Group Not Reachable Forwarding Fields Screen Reference at the end of this article.
Complete the Call Forwarding Busy fields. For field descriptions, see the Hunt Group Call Forwarding Busy Fields Screen Reference at the end of this article.
Complete the Call Forwarding Selective fields. For field descriptions, see the Hunt Group Call Forwarding Selective Fields Screen Reference at the end of this article.
Click Save.
TIP: The next step in the Kube voice process is to configure system reception answering settings. For more information, see Configuring system reception answering settings.
Hunt Group General Fields Screen Reference
Name | For internal reference. |
CLID First Name | First name of the hunt group that appears in caller ID. |
CLID Last Name | Last name of the hunt group that appears in caller ID. |
Select Agents | Select the agents (members) that the hunt group rings.
NOTE: For sequential dialing, Kube dials the members in the order you enter them in this field. |
Allow Members to Control Group Busy | Whether the hunt group rings members whose statuses are set to Do Not Disturb. For more information, see Turning on member Do Not Disturb. |
Allow Call Waiting on Agents | Whether the hunt group rings a member's phone if the member is already on a call. |
Routing Policy | Select whether the hunt group rings the members selected in the Select Agents field in the order they were entered (Sequential) or at the same time (Simultaneous). |
No Answer Forward To | Enter the number Kube routes the call to and how long Kube waits before routing the call, should no agents (members) answer it.
NOTE: Select how many seconds Kube waits before routing the call in the After field. |
Number of Rings Between Agents | If you select Sequential, enter how many rings each member receives before the hunt group rings the next member's phone.
NOTE: This field does not show if you selected Simultaneous in the Routing Policy field.
One ring takes approximately six seconds. |
Select Time Zone | Select the time zone the hunt group uses. This field defaults to the property's time zone. |
Select Extension | Select an extension for the hunt group.
NOTE: Kube automatically generates extensions when you assign a phone number to the hunt group. |
Select Phone Number | Select a phone number for the hunt group if the number was not set during the amenity configuration process. For more information, see Configuring voice amenities. |
Hunt Group CLID Fields Screen Reference
Use System Hunt Group CLID Settings | Whether Kube shows the hunt group's caller ID number when dialing members. |
Include Hunt Group Name in CLID | Whether Kube includes the hunt group name in caller ID when dialing members.
NOTE: This field does not show if you select On for the Use System Hunt Group CLID Settings. |
Hunt Group Not Reachable Forwarding Fields Screen Reference
Enable Not Reachable Forwarding | Select to enable the Call Forwarding Busy option and enter the number that Kube forwards unanswered calls to. |
Make Busy When Not Reachable | If you select On in the Enable Not Reachable Forwarding field, Kube uses the settings in the Call Forwarding Busy section.
NOTE: This field does not show if you select Off in the Enable Not Reachable Forwarding field. |
Calls Forward to Phone Number | Enter the phone number that calls forward to. |
Hunt Group Call Forwarding Busy Fields Screen Reference
Call Forwarding Busy | When enabled, Kube forwards calls to the number entered in the Calls Forward To field when the member receives an incoming call while already on a call. |
Calls Forward to Phone Number | Enter the phone number that calls forward to. |
Hunt Group Call Forwarding Selective Fields Screen Reference
Call Forwarding Selective | When enabled, Kube forwards calls during certain times of the day to the number entered in the Calls Forward To field according to the selections you make in this section. |
Calls Forward to Phone Number | Enter the phone number that calls forward to. |
Forwarding Criteria | When Call Forwarding Selective is enabled, Kube forwards calls during certain times of the day according to the selections you make in this section:
TIP: You can add multiple forwarding criteria by clicking the yellow plus (+) add button in the Call Forwarding Selective fields. You can delete a forwarding rule by clicking the red trash can delete button. |