📢 For recently launched features, check our newsfeed: [Here]
🔜 Working on:
We have very exciting development plans for the coming months. With our Open API, MCP and order events now live, yayloh is available in a headless form. Next, we are bringing AI into how you handle customer support. Read more below.
Features
Return form - Customers edit their own return
In development · November 2026
Fewer support tickets. Customers can change a return they've already registered directly in the return form, for example switch from a refund to an exchange. They can edit it until they've sent their parcel or the return has been resolved. (This is different from in-store edits, which are made by your staff.)
Inbox - AI prepared responses
Planned · November 2026
Answer customers faster. Inbox drafts a reply based on the return and the order, so your team only reviews and sends.
Chatbot - All in one customer support
Planned · November 2026
Help customers instantly, at any time. One chatbot for both returns and support questions, handled from yayloh.
Enhancements
Inbox - AI conversation summaries
In development · November 2026
Get up to speed in seconds. AI summarizes each Inbox conversation, so anyone on your team understands the context before replying.
Shopify - Market-aware exchange alternatives
In development · November 2026
Only offer exchanges you can deliver. Exchange alternatives will match what's in stock and available in the customer's own market.
Shopify - Gift cards in different currencies
Planned · November 2026
Customers in every market receive gift cards in the right currency.
Nudge - Usability upgrade
Planned · November 2026
See the real impact of your nudges. We're fixing filters, adding financial impact filters, and leaving unsold products out of the results, so you only see genuine wins.
Tracking page - Email instead of SMS notifications
Planned · November 2026
Keep customers updated in every country. Tracking updates will be sent by email instead of SMS, avoiding the different SMS rules between countries.
🗂️ Planning to:
We plan to do ground work for the following areas as we head into 2027.
Features
yayloh.ai - Your own return processes
Shape returns and customer experience around the way your business works. We are re-inventing yayloh to give you that flexibility. Keep your ears open for more news in this space.
Shopify - Native exchanges
Create exchanges directly on the original Shopify order, including exchanges for a different price, with Shopify handling the extra charge. Some warehouse systems, such as Ongoing WMS, don't support this yet, so this is likely to come in 2027.
Enhancements
Settings - Country-level return and exchange windows
Match your return policy to each market. Set different return and exchange windows per country.
💡 Have feedback or feature requests? Let us know at support@yayloh.com.