You're live and handling returns in yayloh. Here's what to know in the first weeks.
Good to know
Orders from the last 2 months are imported, so customers can return them within your return policy.
The return window counts from the purchase date, since the delivery date isn't always reliable.
Changes you can make yourself
Under Settings, you can change, for example:
Warehouses and your warehouse system (Stores & warehouses)
Carriers, routes and label settings (Carriers & Routes)
Your return window, and blocking returns for certain categories (Returns)
Whether customers can exchange or claim, and blocking exchanges on sale items or already exchanged orders (Exchange and Claim)
Texts, emails, branding and return reasons
Changes we make for you
Contact support@yayloh.com to change:
Refund, store credit and exchange automation
Return fees
Store credit, or product and variant exchanges, on or off
Shipping logic, where the return carrier depends on the delivery carrier
Connect your other tools
Once your team is used to the new return process, you can connect:
Gorgias or Zendesk, or handle customer emails in yayloh Inbox
Klaviyo, to send return emails from your own email tool. Let us know at support@yayloh.com once it's connected.
AI assistants and your own systems, through yayloh MCP and the yayloh Open API
Want a walkthrough for your team? Contact support@yayloh.com.