Starting 2025-11-19, yayloh sends a Rejection Event whenever a merchant rejects an item directly in a return request. This event can be consumed by any third-party integration connected to yayloh events including Klaviyo, Rule.io, Voyado, ERPs, BI tools, or custom automation systems.
This enables brands to automate notifications, workflows, analysis, or downstream logic when a request has been denied.
What is the Rejection Event ?
The Rejection Event is triggered when an item inside a return request is manually rejected by a merchant. It communicates that the request (or an item within it) has been denied and closed, without triggering refunds or native notifications.
Any system subscribing to yayloh events can use it to:
Send emails/SMS
Trigger workflows
Update customer profiles
Sync rejection data to ERPs
Feed BI dashboards or analytics pipelines
When is the event triggered?
The event is pushed to your integrations only when the following workflow is completed in yayloh:
Open the return request
In the action dropdown for the item, select "Reject"
Click "Confirm"
Finalize the action by clicking "Apply"
After clicking Apply:
The request is closed
No refund or notification is sent from yayloh or Shopify
A Rejection Event is emitted to all downstream integrations connected to yayloh events
For detailed technical documentation, read here.
Example Use Cases
Here are common scenarios in which merchants can use the Rejection Event in returns, exchanges, or claims workflows.
Automate customer notifications (e.g., return rejection, claim denied, exchange not eligible)
Feed BI/analytics tools with rejection data (e.g., reasons, product trends, customer segments)
Trigger internal automation (e.g., tickets, CS alerts, manual review flags)
When the Event Does Not Trigger?
The Rejection Event does NOT trigger when a merchant rejects the placement of a new order in:
Exchange flows
Claim flows with replacement orders
This is not the same as item-level rejection and does not emit an event.
Summary of behavior:
Merchant Action | Generates Rejection Event? |
Rejecting an item inside the return request (via dropdown) | ✅ Yes |
Rejecting a new order creation (for exchange/claim) | ❌ No |