Retailers can share pre-filled return form url in order confirmation or delivery emails, so that customer doesn't have to type order number or email.
Your yayloh account name:
Click on top left corner of yayloh dashboard, this will open your return form in a new browser tab. The last word of the url is your account-name i.e. https://returns.yayloh.com/retailer/account-name
How does pre-filled return url look like?:
It looks like:
https://returns.yayloh.com/retailer/account-name/order/101/email/john@gmail.com/
But of-course, you have to replace account-name, 101 and john@gmail.com with real customer information.
In Shopify, you can use below html code in email notification templates of your choice. Remember to replace account-name with yours:
<p>If you want to return any of the products, please fill in a return request by clicking <a href="https://returns.yayloh.com/retailer/account-name/order/{{name}}/email/{{email}}/">here</a></p>
Where can you use pre-filled return urls?:
You can use these urls
attached as a button in your order confirmation or delivery email which is sent when the customer places the order.
on the customer's "my account" or my "orders" page (if applicable).
How does pre-filled tracking url look like?:
It looks like:
https://track.yayloh.com/?retailer=account-name&orderid=101&email=john@gmail.com
Same as return urls, you have to replace account-name, 101 and john@gmail.com with real customer information.
Where can you use pre-filled tracking page urls?
By default, we will add it to the shipping label return confirmation email sent out from yayloh stating - “Customers can track their package here”.
You can also add it on the customer's "my account" or my "orders" page (if applicable).