In case you have a physical store, we provide you a solution to manage in-store returns as well. The process remains the same except for a few steps. To process in-store returns these are the following steps.
Log in to the yayloh portal.
Open the yayloh portal on your desktop or tablet.
Select log in.
You can sign in using your company-registered email address.
If you have a google account, you can always sign in with your registered domain email ID.
Processing in-store returns
There are two situations while processing in-store returns.
Registering the return in-store - when customers have not registered the return online.
Digitally registered return - when the customer has registered the return online.
After the return is registered as in-store, it will show up with a small "in-store" tag on the yayloh return management platform. From there it is ready to be processed (Refunded or store credit) by either customer service or your store personnel, based on your internal processes.
Make in progress
Select the Home tab from the left column.
Click on the magnifying glass on the top left corner of the dashboard and type in the order number (only numerical) in the box.
Click enter on your keyboard.
Select the order from the drop-down.
Check the order & click on the green “Make in progress” button.
Processing refunds
Open the order page as mentioned before.
Check if the requested refund method if is refunded. You can overwrite to refund if required.
Click confirm.
Select the store where the product should be restocked.
Check the amount to be refunded.
Click Apply, click on ok, and refund will be processed.
If there is a Red alert message, the customer must obtain a store credit. This means that the customer paid using a gift card, then you need to send them a store credit only.
Processing store credit refunds
Open the order page.
Check if the requested refund method if it is store credit. You can overwrite to store credit if required.
Click confirm.
Select the store where the product should be restocked.
Check the amount to be sent as store credit.
Click Apply & the store credit code will be generated and sent to the customer.