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Setting up Return reasons
Nikhil Shikarkhane avatar
Written by Nikhil Shikarkhane
Updated over a week ago

These are the reasons that the customer will be able to select in the drop-down menu when they register the return.


To add return reasons:

  1. Click on Add reason to add a new row. yayloh allows only 8 return reasons to be active.

  2. Click on next once you are done editing.


You can edit the return reasons whenever you need.

  1. To activate and reactive reasons click on the toggle buttons

  2. To reorder the reasons, Press & Drag the reason.

Click on Apply changes once you are done editing.


Example return reasons commonly used

  1. Too small

  2. Too big

  3. Didn't suit me

  4. Bad quality

  5. Does not look like in the picture

  6. The fit is not good

  7. Didn't like the material

  8. No reason (compulsory as, in most countries, a customer cannot be forced to tell you why they are returning a product)

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