These are the reasons that the customer will be able to select in the drop-down menu when they register the return.
To add return reasons:
Click on Add reason to add a new row. yayloh allows only 8 return reasons to be active.
Click on next once you are done editing.
You can edit the return reasons whenever you need.
To activate and reactive reasons click on the toggle buttons
To reorder the reasons, Press & Drag the reason.
Click on Apply changes once you are done editing.
Example return reasons commonly used
Too small
Too big
Didn't suit me
Bad quality
Does not look like in the picture
The fit is not good
Didn't like the material
No reason (compulsory as, in most countries, a customer cannot be forced to tell you why they are returning a product)
Return reason optimisation
To optimise your return reasons to get deeper insights into your customer preferences and edit product descriptions to help customers make better choices, we recommend analysing secondary reasons using available tag data.
You can find this data by navigating to yayloh Dashboard > Analytics > Datasets > 'Reason tags per product' report.
Look for recurring themes or specific tags in this report, as adding these as secondary reasons can help capture more detailed and actionable data.