On this page, retailers can set-up the return methods they wish to have, the return period validity limit and return reasons.
To set up Return types:
a. Go to Settings >> Select Returns
b. Select the relevant return types between: Return, Exchange, Claims. Whichever you select here will be available in the form of checkboxes for your end customers.
c. Toggle to select the one which you need.
d. Click on Apply changes when you are done editing
Return period Validity.
Use the text box to set up a return validity period according to your business need. Generally retailers keep it for 45 days on an average.
Note: Please remember that the return validity period is calculated from the order date.
Click on Apply changes when you are done editing
Return reasons
These are the reasons that your customer will be able to select in the drop-down menu when they register the return.
Note: It is advisable to avoid frequent changes to the return reason, as this can disrupt your return data. If necessary, you can rearrange them by dragging them next to the toggle switch.
To add return reasons:
Click on Add reason (a) to create a new row.
You can toggle the buttons (b) next to it to reasons to activate the return reasons.
Please keep the reasons on this page english and use Text & Translations page to translate the reasons in other languages.
Click on Apply changes when you are done editing.
Example return reasons commonly used
Too small
Too big
Didn't suit me
Bad quality
Does not look like in the picture
The fit is not good
Didn't like the material
No reason (compulsory as, in most countries, a customer cannot be forced to tell you why they are returning a product)