On this Settings > Returns page, you can configure key settings for your returns process in yayloh, including:
Return type - choose which options your customers can select (Return, Exchange, Claim)
Return validity period - set separate windows for each return type
Exceptions to Return validity period - extend return periods for special cases or campaigns
Block Date Ranges - temporarily prevent customers from registering returns
Return reasons - define why customers are returning items
📢 Tip: Make sure to communicate your return windows, exceptions, and block dates clearly on your return policy page and in yayloh. This helps customers understand their options and avoids confusion.
Return types
1. Go to Settings > Returns
2. Select the relevant return types between: Return, Exchange, Claims. The types selected, will be available as options to your customers on the return request form.
3. Toggle to select the one which you need.
4. Click on 'Apply changes' when you are done editing
Return validity period by return types
You can now configure separate return windows for different return types for example, standard returns, exchanges, or claims. Each return type can have its own number of days, fully configurable to suit your business needs.
Open settings > returns > Scroll to return validity period.
For each return type, enter the number of days during which the return or exchange will be accepted:
Return: e.g., 14 days
Exchange: e.g., 30 days (Good for providing incentive)
Claim: e.g., 365 days (Good if you use yayloh for warranty purposes)
Click on 'Apply changes' when you are done editing.
Important Update (Effective March 21, 2025)
The return validity period is now calculated based on the fulfillment date instead of the order date.
Orders imported after March 21, 2025: The return period (e.g., 18 days) is calculated from the fulfillment date.
Orders imported before March 21, 2025: The return period remains based on the order date.
Requirement: Shopify requires delivery shipment information at fulfillment for the fulfillment date to be imported into yayloh. If missing, the fulfillment date will not be available.
Exception to return validity period
You can set an exception window to extend the return period for specific cases, such as holiday gift returns.
Click on 'Add exception' under the Return Validity Period.
A new box with exception rules will appear
Set a Start Date and End Date for orders, along with a new return validity Expires At date. Orders placed within this range will follow the new validity period.
Example:
If the exception is set for Dec 1 – Dec 31, returns will be accepted until Jan 15. Orders outside this range follow the default return validity period.
📢 Note: Communicate this exception to customers on your return policy page.
Example Statement:
"Products purchased during the Holiday Season Campaign (Dec 1–Dec 31) can be returned until Jan 15. Orders placed from Jan 1 onwards follow the standard 30-day return policy."
Block Date Ranges (Supersedes Return Windows and Exceptions)
You can define block date ranges during which customers cannot register any returns, exchanges, or claims. Block date ranges override both the standard return windows and any exception periods.
Settings > returns > Scroll to block date range
Click Add block date range.
Select:
From Date: The first date of the block e.g. 2025-07-01
Till Date: The last date of the block e.g. 2025-07-02
Click on 'Apply changes' when you are done editing.
Note: Block ranges take priority over all other rules. Always double-check your dates to avoid unintended restrictions
Return reasons
These are the reasons that your customer will be able to select in the drop-down menu when they register the return.
Note: It is advisable to avoid frequent changes to the return reason, as this can disrupt your return data. If necessary, you can rearrange them by dragging them next to the toggle switch.
To add return reasons:
Click on 'Add reason' (a) to create a new row.
You can toggle the buttons (b) next to it to reasons to activate the return reasons.
Please keep the reasons on this page english and use Text & Translations page to translate the reasons in other languages.
Click on 'Apply changes' when you are done editing.
Example return reasons commonly used
Too small
Too big
Didn't suit me
Bad quality
Does not look like in the picture
The fit is not good
Didn't like the material
No reason (compulsory as, in most countries, a customer cannot be forced to tell you why they are returning a product)
Note: We recommend not exceeding the number of return reasons above 8.
Return reason optimisation
To optimise your return reasons to get deeper insights into your customer preferences and edit product descriptions to help customers make better choices, we recommend analysing secondary reasons using available tag data.
You can find this data by navigating to yayloh Dashboard > Analytics > Datasets > 'Reason tags per product' report.
Look for recurring themes or specific tags in this report, as adding these as secondary reasons can help capture more detailed and actionable data.