On this page, you can set:
Return types
1. Go to Settings > Returns
2. Select the relevant return types between: Return, Exchange, Claims. The types selected, will be available as options to your customers on the return request form.
3. Toggle to select the one which you need.
4. Click on 'Apply changes' when you are done editing
Return validity period
1. Use the text box to set up a return validity period according to your business need. Generally retailers keep it for 45 days on an average.
Note: Please remember that the return validity period is calculated from the order date.
2. Click on 'Apply changes' when you are done editing
Exception to return validity period
It's possible to add an exception window to the standard return validity period. This setting is helpful to extend the return period window to accommodate gift shopping returns around end of year holiday season.
a. Click on 'Add exception' under the Return validity period
b. A new box with exception rules will appear
c. Set a date range with Start date and End date for orders and a new return validity Expires at date. The return validity period on the orders placed within the chosen date range will have a return validity period until the Expires at date.
Example: According to the settings below, orders from 1st Dec to 31st Dec will have return date of 15th Jan. Any order outside this date range will follow the default return validity period configured.
Note: Remember to communicate the exception period to your customers on your website return policy.
Example: “Products purchased during the Holiday Season Campaign between 1-31 of Dec can be returned until 15th Jan. Please note that the return policy reverts to 30 days for orders placed on Jan 1st onwards.”
Return reasons
These are the reasons that your customer will be able to select in the drop-down menu when they register the return.
Note: It is advisable to avoid frequent changes to the return reason, as this can disrupt your return data. If necessary, you can rearrange them by dragging them next to the toggle switch.
To add return reasons:
Click on 'Add reason' (a) to create a new row.
You can toggle the buttons (b) next to it to reasons to activate the return reasons.
Please keep the reasons on this page english and use Text & Translations page to translate the reasons in other languages.
Click on 'Apply changes' when you are done editing.
Example return reasons commonly used
Too small
Too big
Didn't suit me
Bad quality
Does not look like in the picture
The fit is not good
Didn't like the material
No reason (compulsory as, in most countries, a customer cannot be forced to tell you why they are returning a product)
Note: We recommend not exceeding the number of return reasons above 8.
Return reason optimisation
To optimise your return reasons to get deeper insights into your customer preferences and edit product descriptions to help customers make better choices, we recommend analysing secondary reasons using available tag data.
You can find this data by navigating to yayloh Dashboard > Analytics > Datasets > 'Reason tags per product' report.
Look for recurring themes or specific tags in this report, as adding these as secondary reasons can help capture more detailed and actionable data.