Refund customers automatically, without manual steps, based on rules set up for your store. yayloh can also calculate the refund amount for you, including return fees.
Refund rules are set up by yayloh. To set them up or change them, contact support@yayloh.com.
When refunds run automatically
Refunds can be triggered by:
A shipping status, such as in transit or received
Inspection OK
yayloh checks return requests every 6 hours. Requests that meet your rules are refunded, using the amount suggested by your OMS and any refund rules you have.
Maximum refund value
You can set a maximum value for automatic refunds. Refunds above it aren't processed automatically, so high-value returns are always reviewed by your team. You'll find them in the Action needed tab in Manage v2.
When a refund fails
Find the request in the Action needed tab in Manage v2, and process it manually. See Managing Automation Errors.
Track your refunds
See all refunds and store credits in the Refund transaction report under Analytics > Datasets. See Analytics: Dataset Page.
How the refund amount is calculated
By default, the refund amount is suggested by your OMS (Shopify, Centra or WooCommerce). yayloh can adjust it with your own rules, for example:
Return fees per country, for example 4 EUR for France and 40 SEK for Sweden
Refunding shipping costs for full order returns only
Separate fees for sale items
No fees for VIP customers. See How to segment VIP customers?
When processing a refund manually, you can change the suggested amount, as long as it doesn't exceed the order value.
Refunds on exchange orders
If a customer returns an exchange order, the refund is processed against the original order, automatically if you use automation. Turn this on under Settings > Exchange. See Refund on exchange order flow.