Auto-refund allows retailers to create automatic return actions based on refund rules which will be executed on the data that matches the rules retailers define. This feature makes the return process free of any manual steps.
To set up the automated refund:
Currently, refund rules are set by yayloh support team. To set it up, you need to reach out to us via support@yayloh.com. yayloh will set it up on your back end.
Available refund rules/triggers:
The auto-refund feature is currently available on the below return actions:
Refund
Issue store credit
Approve
Reject
The current rule/s available is/are:
Any return shipping status like: "in-transit" or "received"
Item got inspected OK through the warehouse
VIP customers (Define your VIP customer segments to provide better service).
Note: Please reach out to yayloh support team via support@yayloh.com, in case you want to request new refund rules.
Keep track of all your automated refunds
You can keep track of all the automatic refund payments processed via yayloh settings. You get refund history in the dashboard and available reports.
How does auto-refund work?
Below is how the return flow works when auto refund is enabled in yayloh
When return requests are created, the refund rule selects orders/items automatically that match the rule
These orders/items are added to the Bulk Approve Queue
Bulk Approve Queue will complete the action requested by the refund rule