yayloh VIP Segments will allow the retailer to provide a better return experience to their VIP customers. Retailers can offer value-added return services by defining and configuring VIP customers in yayloh back office.
How to set up VIP segments?
Currently, VIP segments are set by yayloh support team. Reach out to us via support@yayloh.com. yayloh will set it up on your back end.
Available configuration metrics:
The VIP segment is currently configured based on below metrics:
Number of orders
Revenue
Customer active since
Last order size
Number of returns
Use cases for VIP Segments:
Automated or faster refunds
Extended return period.
We are continuously working to improve this feature based on customer requests and feedback. If you feel your VIP segments definition does not fit with what we are offering today. Send us your feedback at support@yayloh.com, and we will see how best we can adapt to your needs. Let's co-create together!