The 'Return label & commercial invoice' setting page within yayloh's back-office facilitates the on-demand generation of return labels & commercial invoices. This article outlines the benefits, use cases, and step-by-step instructions for independently generating return labels.
It is important to note, return labels can be generated if:
The same carrier-to-country rules are set for your returns. You can check the active rules in the shipping settings.
If you have multiple carriers configured, yayloh selects the carrier with the highest priority assigned to the chosen route. You can confirm the priority on the Shipping Rules page.
The user is a retailer admin in yayloh.
Use Case:
This feature proves advantageous in various scenarios, such as:
Managing multiple products requiring return, necessitating multiple return boxes.
Handling claims independently of the yayloh return form.
Addressing issues where the QR code or return label is rejected by the post office due to carrier API issues
How to generate the return label?
You can generate return labels in 2 ways in yayloh.
Manual Label Creation.
Label from order number.
Note:
Ensure to include valid email IDs and phone numbers with the correct country codes for both sender and receiver.
Verify addresses via Google Maps for accuracy.
Refer to this troubleshooting guide if you encounter errors.
To manually generate a return label within yayloh, follow these steps:
Access the 'Return label' settings page and select the 'Using address' tab.
Enter 'customer address' and details in the 'SENDER' section.
Input the delivery warehouse address in the 'RECEIVER' section. Based on your configuration, the the delivery address can be overwritten by the address configured in yayloh backend.
Click 'Generate return label' and download the generated label.
Note:
A label generated this way does not automatically contain an order number. Please ask your customers to manually add the order number on the shipping label before posting it to you.
To generate a return label from an order, follow these steps:
Access the 'Return label' settings page and select the 'Using order number' tab.
Type the order number without any #. If you are unsure, search for the order number in yayloh search bar to get the correct format.
Click 'Generate return label' and download the generated label
How to generate a commercial invoice?
Note: A commercial invoice can only be generated for return shipping routes where commercial invoice creation is enabled in yayloh setup.
Search for the order number in yayloh search bar to get the correct order number format and to verify if the customer has registered a return request.
Access the 'Return label' settings page and select the 'commercial invoice' tab.
Type the order number without any #. If you are unsure,
Enter delivery carrier and it's respective tracking number.
Click 'Generate commercial invoice' and download the invoice.