Problem:
A customer reports that the service center did not accept their return label that was sent by yayloh.
Possible reason:
Sometimes, the internal systems of return carriers (like DHL, UPS, FedEx, etc.) do not sync properly. As a result, the return label created by the system may not sync correctly with the service centers.
Solution:
If a return label is not accepted at a service center, please follow these steps:
Report the issue by emailing your contact person at the shipping carrier (DHL, UPS, FedEx, etc.).
Attach the return label and corresponding tracking numbers that were not accepted.
You can download the label and tracking numbers from the yayloh dashboard for easy reference.
Why can't yayloh fix this issue?
yayloh generates return labels using the carrier's APIs. Once the return label is created, yayloh does not have access to the detailed shipping information behind it. Additionally, yayloh’s system cannot determine why a service center might reject a return label.
How to help the customer?:
To ensure a smooth experience for your customer, prioritize their needs by providing them with a new return label. You can generate this manually through your TMS (Transport Management System) or directly via the return carrier's back-office system.
By following these steps, you can quickly resolve return label issues and maintain a positive customer experience.