The 'Return label' setting page within yayloh's back-office facilitates the on-demand generation of return labels, eliminating the need to create a return request. This article outlines the benefits, use cases, and step-by-step instructions for independently generating return labels.
It is important to note, return labels can be generated if:
The same carrier-to-country rules are set for your returns. You can check the active rules in the shipping settings.
No customs information is required. Labels cannot be created for routes with customs clearance.
You have only one carrier configured for the same route. Multiple carriers prevent label generation.
The feature is visible today to only retailer admins.
Use Case:
This feature proves advantageous in various scenarios, such as:
Managing multiple products requiring return, necessitating multiple return boxes.
Handling claims independently of the yayloh return form.
Addressing issues where the QR code or return label is rejected by the post office due to carrier API issues
How to generate the return label?
To independently generate a return label within yayloh, follow these steps:
Access the 'Return label' settings page.
Enter 'customer address' and details in the 'SENDER' section.
Input the delivery warehouse address in the 'RECEIVER' section. Based on your configuration, the the delivery address can be overwritten by the address configured in yayloh backend.
Note 1:
A label generated this way does not automatically contain an order number. Please ask your customers to manually add the order number on the shipping label before posting it to you.
Note 2:
Ensure to include valid email IDs and phone numbers with the correct country codes for both sender and receiver.
Verify addresses via Google Maps for accuracy.
Refer to this troubleshooting guide if you encounter errors.