The 'Return label' setting page within yayloh's back-office facilitates the on-demand generation of return labels, eliminating the need to create a return request. This article outlines the benefits, use cases, and step-by-step instructions for independently generating return labels.
It is important to note, return labels can be generate only with the same same carrier-to-country rules configured for your returns. You can verify the rules active for your store in the shipping rules settings page. The feature is visible today to only retailer admins.
Use Case:
This feature proves advantageous in various scenarios, such as:
Managing multiple products requiring return, necessitating multiple return boxes.
Handling claims independently of the yayloh return form.
Addressing issues where the QR code or return label is rejected by the post office due to carrier API issues
How to generate the return label?
To independently generate a return label within yayloh, follow these steps:
Access the 'Return label' settings page.
Enter 'customer address' and details in the 'SENDER' section.
Input the delivery warehouse address in the 'RECEIVER' section. Based on your configuration, the the delivery address can be overwritten by the address configured in yayloh backend.
Note:
Ensure to include valid email IDs and phone numbers with the correct country codes for both sender and receiver.
Verify addresses via Google Maps for accuracy.
Refer to this troubleshooting guide if you encounter errors.