Manage is where you see and handle all your return requests, sorted by status: Open, In progress and Processed.
Manage or Manage v2? This article is about the original Manage page. Manage v2 shows the same requests, grouped by what needs to happen next. See Manage v2: overview.
How requests are organized
Each request has one of three statuses, shown as tabs:
Open: new requests that may need your action.
In progress: requests being refunded, store-credited or exchanged.
Processed: completed requests.
Read more about each status in Return Statuses.
Spot requests that need attention
Comment icon: the customer left a comment or explained their reason. Open the request to read it.
Sad smiley: the customer is unhappy, so the request may need extra care.
Shipping status: the last column shows where the return is: created, dropped off, in transit, received, inspected or refunded.
Work with requests
Timeframe and sorting: requests are shown for the selected timeframe. You can sort them by request date or order date.
Search: find orders, customers or products with the global search at the top, or the side search. See Search for returns.
Custom list: paste a list of order IDs or tracking IDs to see only those requests. See Custom List.
Filters: use a smart filter, or filter by return type, tracking status, in-store status, inspection status and more. See Filter return requests in yayloh.
Assign: assign a request to yourself or a teammate.
Process several requests at once
Tick the checkbox next to each request.
Click Bulk Process.
The selected requests move to In progress.
Open a request
Click the order number to see the order details, the items, and the customer's information. From there you can:
Fix the delivery or return tracking: click the pencil icon next to it, for example to fix a label error caused by a missing delivery carrier. See Edit tracking information on an order.
Edit the customer's email: click the pencil icon next to the email. See How to edit the customer email ID.
Follow up with the customer: click Push to Inbox to handle it in yayloh Inbox, or create a ticket in Zendesk or Gorgias.
Read more in Viewing return order details.