We sell Instories through third-party storefronts — the App Store (iOS) and Google Play (Android) — rather than directly to users.
These platforms control all payment processing and make the final decisions on refunds based on their own policies.
While we cannot issue a refund ourselves, we can guide you step-by-step on how to submit a refund request to the relevant store and provide any details they may require. Please use these guides to request a refund:
We understand this process can be frustrating, and we’re here to support you while the store reviews your request within the timeframe they provide.