If you bought your Instories subscription in the App Store (iOS) or Google Play (Android), the payment was processed by that store, not by us. Unexpected charges during or after a free trial may occur due to subscription auto-renewal policies, previous trial usage, or promotional plans without trials.
These platforms control all payment processing and make the final decisions on refunds based on their own policies.
Unexpected charges can arise from several scenarios, such as auto-renewal policies, previous trial usage, or issues during trial activation. Understanding these scenarios can help users manage their subscriptions effectively.
While we cannot issue a refund for App Store or Google Play purchases ourselves, we can guide you step-by-step on how to submit a refund request to the relevant store and provide any details they may require. Please use these guides to request a refund: Refunds may be needed in cases such as being charged during a free trial or selecting a promotional plan without a trial.
We understand this process can be frustrating, and we’re here to support you while the store reviews your request within the timeframe they provide. If you were charged due to a technical issue or unexpected subscription renewal, contacting the store's support team can help resolve the matter.
👉 Please Note: This applies only to App Store and Google Play purchases. If you bought your subscription on our website instories.com (including through a link from an ad), you paid by card on our website, and refund requests for it are handled by the Instories team, not by Apple or Google. Message us in the chat with the email you used at checkout and the last 4 digits of the card that was charged.