We sell Instories through third-party storefronts — the App Store (iOS) and Google Play (Android) — rather than directly to users. Unexpected charges during or after a free trial may occur due to subscription auto-renewal policies, previous trial usage, or promotional plans without trials.
These platforms control all payment processing and make the final decisions on refunds based on their own policies.
Unexpected charges can arise from several scenarios, such as auto-renewal policies, previous trial usage, or issues during trial activation. Understanding these scenarios can help users manage their subscriptions effectively.
While we cannot issue a refund ourselves, we can guide you step-by-step on how to submit a refund request to the relevant store and provide any details they may require. Please use these guides to request a refund: Refunds may be needed in cases such as being charged during a free trial or selecting a promotional plan without a trial.
We understand this process can be frustrating, and we’re here to support you while the store reviews your request within the timeframe they provide. If you were charged due to a technical issue or unexpected subscription renewal, contacting the store's support team can help resolve the matter.