Congrats on joining Yucca Health! This guide walks you through your next steps — from verifying your account to receiving your first package — so you can start strong and stay on track.
Verify your Identification
During your intake process, you were asked to verify your identity either by entering the last 4 digits of your SSN or uploading a photo of your ID.
If the provider was unable to verify your identity, you will need to upload another government-issued ID. Please make sure that:
Your ID is not cutoff.
The photo is not blurry or dark.
Your ID is government issued and not expired.
🌟 You may see a required step in your patient portal under “Required Action” if it’s needed. It only takes a minute and helps confirm your account for review.
Provider Approval
Once ID is verified, a licensed provider can move forward with reviewing your intake. This usually takes 1–2 business days (majority of cases is less than 24 hours), and you’ll get a message in your portal if they need anything else.
Please note: You'll see a temporary hold on your card. If your provider can't approve your treatment (or you cancel), we'll remove the hold right away. If approved, the hold turns into your actual payment and your meds ship out.
Receive your medication
Once your prescription is approved by the provider, your personalized prescription will be prepared by a licensed pharmacy and shipped straight to your door with UPS 2-Day Air Shipping. We’ll also send you the tracking number as soon as it’s on its way.
Accessing Your Patient Portal
Your Patient Portal is your secure hub for everything related to your care - managing your treatment, tracking orders, updating account details, and messaging our team or your provider.
We use a secure magic link so it’s quick and password-free!
Select “Sign in using magic link”
Enter your Yucca Health account email address and tap “Send magic link email”
Open the email we sent and click the link to access your account.
If you don’t see the email, check your spam or junk folder. Still having trouble? Just let us know - we’ll help you get signed in
Add the Patient Portal to Your Home Screen
While we don’t have a mobile app just yet, you can easily add the Yucca Health Patient Portal to your home screen for quick, one-tap access just like an app!
Log in to your Yucca Health Patient Portal.
Select
On Safari (iOS 16 and later): the Share icon (square with an upward arrow)
On Chrome (Android): the Menu icon (three dots) in the top-right corner
Select Add to Home Screen
Tap Add
You’ll now see the Yucca Health icon on your home page. Tap it anytime for quick access, just like an app!
Contacting the Patient Support Team or Your Provider
If you need help or have questions about your treatment, you can contact us through your Patient Portal:
Log in to your Yucca Health Patient Portal.
Click Chat at the bottom of your home page
Choose one of the following:
@Support – For help with shipping, billing, refills, or renewals.
@Doctor – For medical questions or concerns about your prescription or dosage.
💡Tip: You can also speak with our Support Team using the chat widget on your home page. It’s best to reach out to us first - we can sort things out for you right away and expedite your request as needed.