Understanding Authorization Holds
If you see an amount taken from your account right after checkout, itās only a temporary authorization hold ā not a charge. Itās a confirmation that funds are available, but no money is collected yet. š³ ļ»æ
Why this is required: Authorization is needed to make sure your payment method is valid and ready. Since these are prescription medications that must be prepared by our partner pharmacy, we can only begin processing once we know the payment method is secure.
š If your provider doesnāt approve your prescription or in the event that a cancellation has been processed, we immediately void the hold and it disappears from your account.
If your provider approves (usually within 24 hours), the hold simply converts into the actual payment and your medication ships.
Updating your Payment Information
You can update your payment information anytime in your Patient Portal. Hereās how:
Log in to your Yucca Health Patient Portal.
Click your Profile Icon (the circle on the top right corner of the page)
Choose Manage Account
Go to Billing & Shipping
To change your payment method, select Payment Method
To update your billing address, select Billing and Shipping
Save your changes
Updating your details ensures your treatment continues smoothly without interruption. If you run into any issues, just let us know ā weāre here to help!
Refund policy
All sales are final. Your card is charged only after a licensed provider reviews your information and issues a prescription. By completing checkout, you acknowledge that once charged, your purchase is non-refundable, non-returnable, and non-cancellable except as expressly stated below.
Prescription medications cannot be returned. Federal and state law prohibits the resale, reuse, or restocking of dispensed prescription medications. Once your order is submitted to the pharmacy, it is final ā regardless of fulfillment or shipping status.
If no prescription is issued. If the provider determines you are not a candidate for treatment and no prescription is written, you are not charged. Any pending authorization hold placed at checkout is released by your bank, typically within 3ā7 business days.
Subscription plans. Plans renew automatically at the interval selected at checkout. You may cancel future renewals at any time through your account or by contacting support. Cancellation stops future charges only; it does not refund charges already processed or orders already in progress.
Damaged, lost, or incorrect orders. Contact support within 48 hours of delivery. Photos of the packaging, shipping label, and product are required. We will review each case to determine whether a replacement is warranted.
You can read our full refund policy here.
š¬ For any billing or payment concerns, send us a quick message through your Patient Portal.