Payment at Checkout
Your payment method is charged at checkout, before a clinician reviews your intake.
New pricing effective October 13, 2026.
š If the clinician denies treatment, youāll receive a full refund.
If your provider approves treatment, your prescription will be prepared by the pharmacy and shipped.
Updating your Payment Information
You can update your payment information anytime in your Patient Portal. Hereās how:
Log in to your Yucca Health Patient Portal.
Click your Profile Icon (the circle on the top right corner of the page)
Choose Manage Account
Go to Billing & Shipping
To change your payment method, select Payment Method
To update your billing address, select Billing and Shipping
Save your changes
Updating your details ensures your treatment continues smoothly without interruption. If you run into any issues, just let us know ā weāre here to help!
Refund policy
Your payment method is charged at checkout, before a clinician reviews your intake. If the clinician denies treatment, youāll receive a full refund. By completing checkout, you acknowledge that your purchase is non-refundable, non-returnable, and non-cancellable except as expressly stated below.
Prescription medications cannot be returned. Federal and state law prohibits the resale, reuse, or restocking of dispensed prescription medications. Once your order is submitted to the pharmacy, it is final ā regardless of fulfillment or shipping status.
If no prescription is issued. If the provider determines you are not a candidate for treatment and no prescription is written, youāll receive a full refund.
Subscription plans. Plans renew automatically at the interval selected at checkout. You may cancel future renewals at any time through your account or by contacting support. Cancellation stops future charges only; it does not refund charges already processed or orders already in progress.
Damaged, lost, or incorrect orders. Contact support within 48 hours of delivery. Photos of the packaging, shipping label, and product are required. We will review each case to determine whether a replacement is warranted.
You can read our full refund policy here.
š¬ For any billing or payment concerns, send us a quick message through your Patient Portal.