There are two main reasons your Zable card or account may be suspended:
1. Overdue payment
If the minimum payment on your account has not been received within 15 days of your due date, your account will be automatically suspended and you will be unable to make new purchases.
To resolve this, make a payment through the Zable app. Once the payment has been received and fully processed, the suspension will lift automatically — you do not need to contact us.
2. Account under investigation
In some cases, your account may be temporarily suspended because suspicious activity has been flagged — either by you or by Zable. If this is the case, our team will be in touch to help resolve it. You can also reach out to us directly through the app.