To make sure your money stays protected, ZayZoon requires that you verify your identity when you sign up and when your account may be flagged for security concerns by the system.
Acceptable ID Documents
Current and valid Canadian government-issued photo IDs are acceptable for identity verification for Canadian employees.
Acceptable IDs for ID Verification:
Canadian Passport
Citizenship or Permanent Resident (PR) card
Record of Landing Form/Confirmation of Permanent Residence (IMM 5292 and IMM 5688)
Driver’s Licence
Identification Cards
Provincial/Teritorial
Military
Federal Police
Government Employee
Immigration Documents Issued to Foreign Nationals
Work Permit
Study Permit
Visitor Record
Temporary Resident Permit
Refugee Approved Status
Old Age Security (OAS) Identification Card
Certificate of Indian Status (Status Card)
NEXUS Card
Firearms Licence
For security reasons, expired, edited, or altered documents will not be accepted.
Sign Up - ID Verification
To make sure your government-issued photo ID is approved the first time, follow this criteria:
All the information is clearly visible
First name and last name
Date of birth and expiry
Document borders are all in frame
No glare from camera flash or lighting
the image is in focus and upright, not rotated
use a plain background behind your ID (like a sheet of paper)
If your ID does not match these standards, your ID will likely require manual verification.
Manual verification usually takes around a few hours, and you'll receive a message once your ID has been reviewed.