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ID Verification - Acceptable U.S. Documents

Acceptable U.S IDs for ID verification and tips for approval - American employees only.

Jolene avatar
Written by Jolene
Updated this week

To make sure your money stays protected, ZayZoon requires that you verify your identity when you sign up and when your account may be flagged for security concerns by the system.

Steps for Identity Verification

Submit any of the documents listed in the 'Acceptable ID Documents' section as a clear, unaltered image in the app. Ensure the document is not expired and all details are visible.

If additional supporting documents are required, such as a utility bill showing your name and address, make sure they are included, or submit additional documents through the chat in the App.

Acceptable ID Documents

Current and valid U.S. government-issued photo IDs are acceptable for identity verification for American employees

Acceptable U.S. IDs for ID Verification:

  • US Passport/ Passport card

  • State Identity card (non-driver ID)

  • Military ID

  • Tribal Registration Card

  • Drivers License/ Digital State ID

You will need to submit a secondary verification document for some U.S. IDs:

  • Work Permit

  • Permanent Resident Card

  • Marriage certificate/divorce degree (for name changes)

  • Other (you will be notified by our team in this case)

Secondary documents usually include mailings with your full name and address, such as:

  • Utility or phone bills

  • Bank account statements

  • Insurance statements

For security reasons, expired, edited, or altered documents are generally not accepted.

Sign Up - ID Verification

To make sure your government-issued photo ID is approved the first time, follow this criteria:

  • All the information is clearly visible

    • First name and last name

    • Date of birth and expiry

    • Document borders are all in frame

  • No glare from camera flash or lighting

  • the image is in focus and upright, not rotated

  • use a plain background behind your ID (like a sheet of paper)

If your ID does not match these standards, your ID will likely require manual verification.

Manual verification usually takes around a few hours, and you'll receive an email once your ID has been reviewed.

Why wasn’t my ID accepted?

When your ID cannot be approved, you'll receive an email that provides further details. Check your emails (junk/spam) for more details on what is needed for ID verification.

Ensure that the details on your ID match the details in your ZayZoon account and the information you provided to your employer. If necessary, provide supporting documents such as legal name change certificates.

If your personal information from your employer is incorrect, you may need to contact your HR department or employer to correct this in order to register.

What should I do if there’s another issue with my document?

ZayZoon may request additional documents for verification; ensure all submissions are clear, legible, and in compliance with guidelines.

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