What to Do If Your Phone or Device Is Lost or Stolen

If your device is lost, stolen, or compromised, contact ZayZoon Support within 24-48 hours of discovering the loss or any unauthorized activity.

Under our Terms of Service, you are required to notify us immediately if your device is lost or stolen or if you suspect unauthorized access. Delays in reporting may limit our ability to investigate and could result in a denial of reimbursement or refund.

You can reach us through the in-app chat, by emailing support@zayzoon.com, or by using any available device - including a borrowed phone, tablet, or computer. Loss of your own device does not remove your obligation to report, as alternative contact methods are available.

If your device has a passcode, Face ID, or fingerprint lock, your ZayZoon account should not be accessible to someone without that credential. If your device was not secured at the time of loss, please be aware that ZayZoon's review will take this into account when assessing your claim.

We strongly recommend enabling biometric or passcode lock on your device at all times to protect your account.

Your email address is used to access and verify your ZayZoon account. If someone gains access to your email, they may also be able to access your ZayZoon profile.

We strongly recommend you:

If you can still access your ZayZoon account, update your password right away and ensure it is unique (not reused across other apps or websites).

Once you have secured your access, check for any activity you do not recognize, including:

If your device was stolen or unauthorized transactions occurred, a police report is required to proceed with an investigation. The report should include:

To reduce the risk of unauthorized access, we recommend:

ZayZoon takes account security seriously. If your device is lost or stolen, contacting us immediately is the best way to protect your account and allow us to assist you as quickly as possible.