Contact ZayZoon Immediately
As soon as you believe your device may be lost, stolen, or compromised, please contact ZayZoon Support right away.
Under our Terms of Service, you are required to notify us immediately if your device is lost/stolen, or if you suspect any unauthorized access or fraud. Delays in reporting may limit our ability to investigate and could result in a denial of reimbursement or refund.
You can reach us through the in-app chat or by contacting Support directly at support@zayzoon.com
Secure Your Email Account
Your email address is used to access and verify your ZayZoon account. If someone gains access to your email, they may also be able to access your ZayZoon profile.
We strongly recommend you:
Change your email password immediately
Enable multi-factor authentication (MFA) on your email account
Review your email account for any unfamiliar login activity
Update Your ZayZoon Password
If you can still access your ZayZoon account, update your password right away and ensure it is unique (not reused across other apps or websites).
Review Your Account Activity
Once you have secured your access, check for any activity you do not recognize, including:
New payout methods or cards added
Unexpected payouts
Change of contact information, such as email or phone number
File a Police Report (If Needed)
If your device was stolen or if unauthorized transactions occurred, we may require a police report to continue an investigation. The report should include:
Dates and amounts of disputed activity
Confirmation that your ZayZoon account was accessed without authorization
Statement that your device was lost/stolen
Any suspected individuals, if applicable
This documentation helps protect you and supports a thorough review.
Prevent Future Account Risk
To reduce the risk of unauthorized access, we recommend:
Never share your login credentials
Using strong passwords and MFA wherever possible
Keeping your phone locked with a passcode or biometric security
Reporting suspicious activity as soon as it occurs
We’re Here to Help
ZayZoon takes account security seriously. If your device is lost or stolen, contacting us immediately is the best way to protect your account and allow us to assist you as quickly as possible.