What is Multi-Factor Authentication?

Multi-Factor Authentication is the process of double-checking that the customer attempting to log into an application or service is who they say they are. Companies do this by confirming the login with another form of authentication (like an email, text message, or phone call).

You have probably used Multi-Factor Authentication before. Whenever a company or website sends you a code to your phone, for example, to verify your login on a different browser or device, this is Multi-Factor Authentication!

Multi-Factor Authentication is also commonly referred to as Two-Factor Authentication, Security Code, or Backup Passcode.

ZayZoon refers to Multi-Factor Authentication as One-Time Passcode, because we issue a passcode to your phone or email that you use once to log into your account.

Why is the One-Time Passcode Important?

It's important to ZayZoon, and other companies following security best practices, that you are who you say you are when you log in.

Using a One-Time Passcode minimizes the risk of any compromised passwords, hacking, or phishing. One-Time Passcode makes it much harder for someone who is NOT you to get into your account.

Also, if you receive a text or email with a One-Time Passcode that you did not initiate, you'll immediately know that someone who is not you is attempting to log into your ZayZoon account. You can then take the necessary steps to change your password on this account and any other accounts that may use the same password. (Note, we always recommend using unique passwords for each account you may have!)

How does my One-Time Passcode work?

When you sign in to your ZayZoon account, you'll be prompted to select how you'd like to receive your one-time passcode (text or email).
A 6-digit passcode will be sent to your email inbox or phone. The passcode will only be valid for 120 seconds.
Provide your 6-digit passcode in the field when prompted. You can select "remember this device" for 30 days.

I pressed "Remember This Device" but I'm still being asked for a One-Time Passcode

A One-Time Passcode is valid for one session only however, you can opt to have your device remember your device for 30 days. If you checked this box but are still being asked for a One-Time Passcode, one of these may be the reason:

Cookies are not enabled on your device
Cookies were cleared on your device
Your browser has been updated or you are on a different browser
You are using incognito mode on your device
The 30-day duration has passed

I'm not receiving my One-Time Passcode, now what?

If you are requesting your One-Time Passcode to text and you have not received it within 15-20 seconds, please try to re-request it to your email.

I have a new phone number, how can I get my One-Time Passcode?

For the security of your account, ZayZoon is unable to update the phone number on your account. To update your phone number, request your One-Time Passcode to your email, then update your phone number from your Profile on your ZayZoon account. If you no longer have access to your email, please review this article on how to update your email address.