What is Multi-Factor Authentication?

Multi-Factor Authentication is the process of double checking that the customer who is attempting to log into an application or service really is who they say they are. Companies do this by confirming the login with another form of authentication (like an email, text message or phone call).

You have probably used Multi-Factor Authentication before. Whenever a company or website sends you a code to your phone, for example, to verify your login on a different browser or device, this is Multi-Factor Authentication!

Multi-Factor Authentication is also commonly referred to as Two-Factor Authentication, Security Code, or Backup Passcodes.

ZayZoon refers to Multi-Factor Authentication as One-Time Passcode, because we issue a passcode to your phone or email that you use once to log into your account.

Why is Multi-Factor Authentication Important?

It's important to ZayZoon, and other companies following security best practices, that you are who you say you are when you log in.

When you use a One-Time Passcode, it minimizes the risk of any compromised passwords, hacking, or phishing. One-Time Passcode makes it much harder for someone who is NOT you to get into your account.

Also, if you receive a text or email with a One-Time Passcode that you did not initiative, you'll immediately know that someone who is not you is attempting to log into your ZayZoon account. You can then take the necessary steps to change your password on this account and any other accounts that may use the same password. (Note, we always recommend using unique passwords for each account you may have!)

How does my One-Time Passcode work?

  1. When you log into your ZayZoon account, you'll be prompted to select how you'd like to receive your one-time passcode (text or email).

  2. A 6-digit passcode will be sent to your email inbox or phone. The passcode will only be valid for 120 seconds.

  3. Provide your 6-digit passcode into the field when prompted. You can select to "remember this device" for 30 days.

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