This article provides common reasons why a wallet or card type may be locked, disabled, or suspended, along with troubleshooting steps.
All payouts attempted on a locked card will fail, so try other wallets if you need a payout immediately.
Locked card/wallet reasons | Troubleshooting Steps |
You previously asked to disable your card/wallet (for security, vacation, etc.) | Contact a live agent via chat or at support@zayzoon.com to verify your identity and re-enable the wallet. |
You locked the ZayZoon Visa Prepaid Card from your bank portal. | Unlock the card from your bank portal or log in to the ZayZoon app. |
You tried the wrong PIN too many times and the card was locked for security. | Call cardholder services (the number on the back of your card). |
You attempted a purchase that may have been flagged as a potential fraud. | For credit cards, call cardholder services (the number on the back of your card).
For debit cards, contact a live agent via chat or at support@zayzoon.com to verify your identity or contact your bank. |
You have a ZayZoon Prepaid Visa Card and your direct deposit is not set up or has stopped.
| Provide your employer with:
Once the system receives your updated payroll information, you'll have free payouts again! |