When Zeeg is unable to read a host's Outlook calendar — due to rate limits, timeouts, or access errors — it treats that host as unavailable rather than assuming they are free. This prevents phantom booking slots from being offered and protects against double-bookings caused by temporary Microsoft connectivity issues.
What this actually means:
Fail-closed availability: If Zeeg cannot read a host's Outlook calendar, that host is treated as unavailable and no booking slots are offered for them until the calendar is accessible again.
Meeting room protection: The same logic applies to room calendars: a room whose calendar cannot be read is treated as busy, not free.
No false disconnects: Losing access to a single shared or delegated calendar does not disconnect the host's entire Outlook connection or trigger a misleading "please reconnect" notification.
Round-robin aware: In round-robin event types, only the affected host is blocked. Other hosts with accessible calendars remain bookable as normal.
Why this matters
A temporary Microsoft service hiccup should not result in missed meetings or confused hosts. These changes ensure that calendar errors fail safely — no phantom slots, no unnecessary alerts, and no disruption for the rest of your team.
FAQ
My Outlook calendar seems connected but bookings aren't working — what could be causing this?
This may be caused by a temporary Microsoft service issue such as a rate limit, timeout, or access error. When this happens, Zeeg treats the affected host as unavailable to prevent double-bookings. The issue typically resolves once Microsoft restores normal calendar access.
I'm getting a "please reconnect" notification — do I need to do anything?
Not necessarily. If only a shared or delegated calendar is temporarily unreachable, your main Outlook connection remains intact. Check whether your Outlook account is accessible normally before reconnecting.
My meeting room isn't showing as available — why?
If Zeeg cannot read your room calendar, the room is treated as busy until the calendar becomes accessible again. This is intentional behavior to prevent accidental double-bookings of the room.
Some hosts in my round-robin are not receiving bookings — is something wrong?
If a specific host's Outlook calendar is temporarily unreachable, they will be excluded from the rotation until access is restored. Other hosts with accessible calendars continue to receive bookings normally.