Ziina Refund Policies and Procedures
Introduction
This article provides an overview of the refund policies and processes for Ziina users. It covers scenarios like account cancellations, terminated accounts, and funds recovery from mistaken transactions. The aim is to ensure clarity regarding refund timelines, destinations, and procedural requirements.
Refund Destinations After Account Cancellation
When your Ziina account is cancelled, any remaining balance will be refunded to the original payment method used. The specific timeframe for the credit to appear depends on the bank or card issuer. Typically, it takes 5–10 business days for the refund to reflect in your account. If delays occur, please contact your card issuer for further assistance.
Refund Mechanics for Transactions
When a refund is issued, the total transaction amount is returned to the customer who originally made the payment. However, any fees deducted at the time of payment processing will not be reimbursed.
For customers who have a Ziina wallet, the refund is typically credited to their wallet instantly. Ensure that your wallet balance is sufficient to process any refunds.
Recovering Funds from Mistaken Transactions or Terminated Accounts
Mistaken Transactions
If a payment has been transferred to another user successfully but their account was later terminated, a direct refund cannot be initiated. When accounts are terminated, they undergo a dispute investigation process to determine the appropriate outcome. Upon conclusion of this process, you will be informed about whether the funds will be returned.
Terminated Accounts with Pending Refunds
If your account is terminated and the specified refund timeframe (e.g., 120 days) has elapsed, start by confirming the refund amount with Ziina's support team. Discrepancies, if any, should be supported with appropriate evidence like account screenshots for further clarification.
Key Notes on Refund Timelines
Refund timeframes largely depend on the payment method and the respective bank's processing speed.
While most refunds appear within 5–10 business days, certain specialized cases (like terminated account investigations) might require extended periods for resolution.
Related Topics
For further queries, please contact Ziina’s support team directly.