Comprehensive Guide to Account Verification with Ziina
Introduction
Account verification is a key process at Ziina to ensure compliance, security, and smooth transactions. Whether verifying a personal or business account, understanding the documentation and steps required can help ensure a seamless review process.
Required Documentation for Account Verification
Personal Account Reviews
For personal accounts under review, you may need to provide:
Three months of bank statements: These statements are crucial for the compliance team to verify your account information. Ensure that the statements are recent and in PDF format.
Handling Specific Transactions
If your account review involves large or unusual transactions, additional clarification or evidence may be required. Examples include:
Details about the source and reason for the transaction, such as the nature of goods or services involved.
Proof of conversation or documentation related to the payment in question. This can include screenshots of communications or transaction records indicating amounts (e.g., payments aggregating specific amounts).
Addressing Cash-Out Delays
During reviews for delayed cash-out requests, you may be required to submit:
A recent personal bank statement. If you are using your personal account, only this document is necessary—business account documentation is not required in such cases.
Updating or Resubmitting Information
To update or resubmit information for your account review:
Fill out the form accessible through the banner on your Ziina app homepage.
Once submitted, notify the support team directly within the app to ensure your request is acknowledged and processed promptly.
Business Account Verification
For users registering a business account, Ziina requires the following:
A share register of your business.
Identification documents (e.g., Emirates ID or passports) for business shareholders holding 25% or more shares in the company. Ensure both sides of IDs are included where applicable.
Three months of bank statements for your business account.
If you’ve submitted these documents previously through non-standard channels (e.g., WhatsApp), it is recommended to resubmit them directly through Ziina's official support channels to expedite the process.
Common Steps for Ensuring Verification Success
Always provide accurate, clear, and complete documentation as requested.
Follow up promptly through the Ziina app to communicate submissions or confirm receipt of documents.
Use recommended formats for all uploads, e.g., PDFs for bank statements or JPEGs for ID scans.
For specific transactions or unusual activity, ensure you have supporting documents ready and provide clarifications as required.
Related Topics
By following these guidelines and preparing the necessary documentation, you can complete your account verification smoothly and enjoy uninterrupted services with Ziina. For further assistance, contact Ziina support directly from your app.