What Should I Do If a Payment Or Cash-Out Is Marked as Processed But Hasn’t Arrived?
If you are waiting for funds from a payment or cash-out that shows as “processed” but hasn’t yet arrived in your account, there are steps you can take to address the situation. Below is a guide to help you troubleshoot and resolve this issue effectively.
Common Causes of Delays
There are several reasons why a payment or cash-out may not reflect in your account immediately:
Processing Times: Payments can take 1-2 business days to arrive after being processed, but this may vary depending on your bank's internal procedures.
Transaction Routing Issues: Delays may be caused by incorrect account details or routing issues.
Bank-Specific Holds: Your bank may place holds on incoming funds for compliance checks or verification.
Steps You Can Take
Follow the steps below to trace and resolve missing payments or cash-outs:
1. Verify Transaction Details
Retrieve your transaction ID or transfer reference from the cash-out or payment confirmation message. This will help your bank locate the transaction more quickly.
Ensure that the bank account details entered in your profile are correct and correspond to the destination of the transfer.
2. Check With the Recipient or Bank
For payments sent to a recipient, ask them to check their transaction history and confirm that the credited account matches the account used for receiving personal payments (not professional ones).
Contact your bank and provide the transaction reference number or SWIFT copy to investigate further. Delays or posting issues can often be resolved this way.
3. Allow Time for Processing
While most payments are posted promptly, occasional delays may occur. Monitor your account over the next 1-2 business days.
4. Escalate If Issues Persist
If the payment is still not reflected after verifying all details and contacting the relevant parties, you may need additional support. If you’re the sender, contact Ziina support for further assistance. If you’re the recipient, reach out to Ziina support from the phone number or email linked to your account for security reasons.
When to Contact Ziina Support
For unresolved cases, Ziina support can provide you with additional documentation such as a SWIFT copy or transfer confirmation receipt. These documents can be shared with your bank to trace the missing funds. Only the account holder can request sensitive account-related details due to security and privacy policies.
Related Topics
By following the steps outlined in this guide, you can systematically resolve payment or cash-out delays and ensure your funds are accurately credited to your account.