Understanding Locked or Cancelled Accounts on Ziina
If your Ziina account becomes locked or cancelled, it's essential to understand the reasons, reactivation eligibility, and policies regarding any remaining funds. Below, we address these key points.
Common Reasons for Locked or Cancelled Accounts
Accounts may be locked or cancelled due to business decisions made by Ziina. These decisions are final and are part of Ziina’s operational policies.
When an account is cancelled, it is permanently inactive and cannot be reactivated.
Policies on Account Reactivation
Once an account is cancelled, it is not possible to reactivate it. This applies to both personal and business accounts on Ziina.
Handling Funds Post-Cancellation
In situations where your account is cancelled and cannot be reactivated, Ziina ensures that any remaining balance in your account is returned to the original payment method.
The credit for unused funds typically appears in your bank account or with your card issuer within 5–10 business days. Timelines may vary depending on the policies of your bank or card issuer.
Additional Questions and Support
If you experience any issues or have questions about your account status, please feel free to contact Ziina support. We’re here to assist you with clarifications or any concerns you may have.