Zylpha Online Bundling can handle many different types of documents, however, sometimes your files may have additional metadata or security which prevents Zylpha from converting or assembling a document into a PDF. Most commonly this occurs with bank statements or payslips.

When this happens, you will see progress stop on the document Zylpha is having trouble with. For example:

When this occurs, the document will need to be sanitised to remove any metadata or security which is preventing assembly.

The easiest method to do this, is to use "Print to PDF" on the document. This will save a sanitised copy of the document to your machine, which you can then replace with the original in your Zylpha Bundle.

Guidance on using Print to PDF can be found here: Print to PDF | Zylpha Online Bundling Help Centre