Zylpha Online Bundling can handle many different types of documents, however, sometimes your files may have additional metadata or security which prevents Zylpha from converting or assembling a document into a PDF. Most commonly this occurs with bank statements or payslips.
When this happens, you will see progress stop during generation and an error appear.
When this occurs, please reach out to support@zylpha.com for assistance with identifying the problem document. Please include the bundle ID in your email to allow us to find the bundle in the system.
Once the document has been identified, you'll likely need to sanitise the source documents to remove any metadata or security which is preventing assembly.
The easiest method to do this, is to use "Print to PDF" on the document. This will save a sanitised copy of the document to your machine, which you can then replace with the original in your Zylpha Bundle.
Guidance on using Print to PDF can be found here: Print to PDF | Zylpha Online Bundling Help Centre