📱 System Requirements: This release requires iOS 15 or higher for mobile app users. If your device operates on lower than iOS 14, please use in-app update to access the latest features.
🎯 What's In This Release
🎥 Video Recording & Upload (All Users) | Record or upload videos directly in Checklists and Incidents (new format/V2 only). |
✏️ Draw on Photos (All Users) | Annotate photos added via camera icon across all modules with free-hand drawing for clearer documentation |
🗑️ Delete Attachments & Photos (All Users) | Remove attachments and photos from submitted Checklists and Incidents. |
🔢 Character Count for Text Fields (All Users) | Visual update showing character limits with clear warnings when exceeded. |
📋 Checklist Sort Order on To-Do List (All Users) | To-Do Lists now follow your custom template order instead of alphabetical. |
🔄 Add Existing Questions (Super Users) | Reuse questions from archived template versions without recreating them. |
🔒 Hide Incident Number on Public Forms (Super Users) | Choose whether to show incident numbers when sharing forms with parents. |
🛠️ Bug Fixes & Small Enhancements (All Users) | Other various bug fixes and small enhancements |
Video Recording & Upload
Capture Videos for Better Documentation
Who should read: All Users
What's new: Record videos directly in the app or upload from your device gallery when completing Checklists and Incidents (new format only). Videos work just like photos - tap the video icon to record or select from your gallery.
Why it matters: Sometimes a video captures what photos can't - like demonstrating a hazard, showing how equipment works, or documenting an incident more completely. Videos give you richer, clearer documentation without needing separate tools.
Supported formats: MP4, WebM, QuickTime
Maximum file size: 50MB – approx. 15-30 seconds video, depending on your device's camera settings
Available in:
Checklists
Incidents (new format/V2 only)
Web portal and mobile app
Note: This feature is not available for Tickets, or Hazards. When these modules are updated to the new format in future releases, video support will be added. Old format incidents (V1) are not supported.
Draw on Photos
Annotate Photos for Clearer Communication
Who should read: All Users
What's new: Draw directly on photos you've taken or uploaded via the camera icon - add arrows, circle areas of concern, or highlight important details with free-hand drawing.
Why it matters: Sometimes you need to point out exactly what you're documenting. Drawing on photos makes it clearer what you're showing - whether it's marking a hazard location, indicating an injury site, or highlighting equipment issues.
Available in: Across all modules where photos can be added via camera icon – Checklists, Incidents, Tickets, and Hazards
Available on: Web portal and mobile app
Note: You can only draw on new photos added via the camera icon. Photos that have already been submitted cannot be edited.
Delete Attachments & Photos
Remove Incorrect or Unnecessary Files
Who should read: All Users
What's new: Delete photos and attachments from submitted Checklists and Incidents. Click 'delete' on the attachment or photo, then click 'Submit' to save your changes.
Why it matters: Mistakes happen - sometimes the wrong photo gets uploaded, or an attachment is no longer needed. Previously, you couldn't remove these after submission. Now you can keep your records clean and accurate.
Who can delete: Anyone with edit access to the Checklist or Incident.
Available for:
Checklists (web portal only)
Incidents (all platforms - web portal and mobile app)
Character Count for Text Fields
Visual Character Limit Updates
Who should read: All Users
What's new: Text and text area fields now show a character counter, letting you know how much text you can enter. If you exceed the limit, you'll see a clear visual warning with an error message explaining what went wrong.
Why it matters: No more guessing if your text is too long or wondering why a form won't submit. The counter keeps you informed, and helpful error messages guide you when you need to shorten your text.
Where you'll see this:
Checklists
Incidents
Tickets (app + web app only), and any form with text or text area fields
Checklist Sort Order on To-Do List
Your Custom Order, Everywhere
Who should read: All Users
What's new: To-Do Lists now follow the custom sort order you've set in your Checklist Templates, instead of defaulting to alphabetical order.
Why it matters: If you've organized your templates by priority or workflow (e.g., opening checks first, closing checks last), your To-Do List now matches that order, making it easier to tackle tasks in the right sequence.
How it works: Checklists are sorted in this priority order:
Due date (soonest first)
Center vs Room (center-level checklists before room-level)
Your custom template order (as set in Checklist Templates)
Note: If you filter to a specific room, only room-level templates will show, so the sorting follows: 1. Due date, 2. Custom template order.
Example:
Where you'll see this:
Web portal To-Do List
PWA/App overview To-Do List
Set custom order: Configure template order on the Web Portal Checklist Templates page.
Add Existing Questions from Archived Versions
Reuse Questions Without Recreating Them
Who should read: Super Users (and anyone with access to edit Checklist/Incident templates)
What's new: Bring back questions from archived versions without recreating them, maintaining data consistency for reporting.
Why it matters: This feature is all about protecting your reporting data. When you create a checklist or incident template for the first time (Version 1), you can freely change question types while editing. However, once that version is published and you create Version 2 or beyond, existing questions become locked - you can only change question types for brand new questions.
How it works:
You an restore the deleted questions from the previous (archived) versions:
Also, if the template has more than 1 version, the question type for the existing questions can no longer be edited:
❓Why the restriction?
Imagine exporting data across multiple versions where a "Select" question in Version 1 becomes a "Text Area" in Version 2. The answers wouldn't match, breaking your reporting whether you're using Excel exports or the BI tools. This isn't a restriction for nothing - it's preventing future data headaches.
❓What if you need to change a question completely?
Delete it. But if you delete a question in Version 2 and later realize you actually needed it, you can bring it back from Version 1 using this feature. The question keeps its same ID, so your reporting stays consistent.
💡What you can still change: Question labels and answer labels can be renamed at any time - however, repurposing an existing question for a completely different question is not recommended.
Available for:
Checklists
Incidents (new format/V2)
Hide Incident Number on Public Forms
Control What Parents See
Who should read: Super Users
What's new: The incident number is now hidden when sharing incident forms via public link with parents or caregivers.
Why it matters: When sharing incidents with parents, the incident number might create unnecessary concern - a high number could be misunderstood as "too many incidents happening." This enhancement helps manage their perception while maintaining your internal records.
How it works: The word "Incident" remains visible, but the number is now hidden.
Available for: All incident types (V1 and V2)
V2 incident form:
V1 incident form:
🛠️ Bug Fixes & Small Enhancements
Show full size photos in PDF reports: Photos now display correctly at full size in PDF reports for Incidents (V2) and Checklists.
Checklist template settings now work on web portal: Fixed an issue where checklist template settings (e.g., "Centre Only" vs "Centre / Room") weren't being respected when starting checklists on the web portal. Templates now correctly enforce their assigned settings.
Ticket Pop categories are now read-only: When a ticket pops from a checklist or an incident from (V2), the category field is now read-only, preventing users from accidentally changing it. This ensures tickets stay in the correct workflow category as intended by the template.
Kangarootime Integration fix: Fixed an issue where the integration was pulling in non-primary contacts when no second primary contact existed. Now, if no second primary contact is available, the field remains blank and only pulls the available primary contact.
Person history tracking fixed: Fixed an issue where the system was recording change history even when simply viewing a person's details without modifying any data. Now it only records history when details are actually modified.
Questions?
Contact our support team.
Thank you for being part of the 1Place community. Together, we're making childcare safer, simpler, and smarter.