For: Educators and all users of the 1Place iOS and Android app
In a busy centre, devices are often shared or left on a bench. A PIN adds an extra layer of protection, so children's and families' information stays private when a tablet is left unattended. It works much like your banking app: quick for you, and secure for everyone else.
Do I need a PIN?
You'll need a PIN if… | Then… |
You sign in on a shared centre device | You set up a PIN the first time you sign in – see Using a shared device[AB1] article. |
Your organisation has turned on PIN for everyone | You'll be asked to set up a PIN after you sign in. |
Neither applies | A PIN is recommended if you share a device. Users cannot set up a PIN unless their organisation has enabled PINs for everyone. |
ℹ️ Good to know
PIN is available in the 1Place iOS and Android apps. It doesn't apply to the Web App, 1Place Survey or the web portal.
Set up your PIN
1. Sign in with your email and password as usual.
2. When Set Up PIN appears, tap Set Up Now.
3. Enter a six-digit PIN, then enter it again to confirm.
4. Tap Set PIN.
💡 Tip
Choose a PIN you'll remember but others won't guess. It can't be all the same digit (like 111111) or a sequence (like 123456).
When the app locks automatically
The app locks after 3 minutes without use – whether it's open but untouched, or you've switched to another app and come back 3 minutes or more later.
ℹ️ Good to know Your work isn't lost. The lock screen sits over the app, so you carry on exactly where you left off once you unlock. |
Unlock the app
Enter your six-digit PIN. The app unlocks as soon as you enter the last digit – no need to tap anything else.
Lock the app yourself
1. Tap the exit icon in the top-right corner.
2. Choose End Session or to sign out completely, choose Log Out.
Choose | What happens | Use it when |
End Session | Your name stays on the list. Next time, select your name and enter your PIN. | Most days |
Log Out | Your name is removed from the device. The next time you sign in, you'll use your password and set a new PIN. | You won't use this device again |
Change your PIN
1. Open the menu and tap Settings.
2. On the PIN Lock card, tap Change PIN.
3. Follow the prompts to set your new PIN.
Good to know
Three attempts. After three incorrect PINs you'll be logged out. Sign in with your email and password, then set a new PIN.
Forgotten your PIN? Enter it incorrectly three times to return to sign-in, then create a new one.
One PIN per device. Your PIN is linked to your login on that device. Set a PIN on each device you use.
Logging out clears your PIN. If you log out completely, or your app login expires, you'll set a new PIN next time you sign in.
Android devices need a screen lock (PIN, pattern or fingerprint) for the 1Place PIN to work. Check Settings → Security → Screen lock on your device.
Kept safe. Your PIN is encrypted and stored securely on your device – never as plain text.
Related articles
Using a shared device
PIN and shared device FAQ
Need a hand?
Our support team is here to help. Email support@1placeonline.com and we'll get back to you within 2–24 hours.