Snappy Stores Quick Guide

1. What is the Snappy Swag Store?

The Snappy Swag Store is an AI-powered platform that lets you build a branded e-commerce store in minutes. It allows you to reward employees, customers, or community members with points they can redeem for branded merchandise.

Key Features:

Currency: The store uses a points system where 1 Point = $1 USD.
Global Reach: Pricing is all-inclusive (product, shipping, handling, and taxes).
Store Types: Choose between a Point-Based Store (users spend rewarded points) or a Gift-Based Store (users claim specific pre-selected gifts).

2. Getting Started: Onboarding in 3 Steps

Follow these steps to launch your store successfully:

Add Recipients
- Manual: Great for adding a few people quickly.
- CSV Import: Best for bulk uploads (requires Name and Email; Department and Country are optional).
- HRIS Sync: Automate the process by connecting your HR system (contact support to check compatibility).
Set Your Budget
- Allocate points or gifts to users. You can do this individually or in bulk using the "Points" tab.
Notify & Launch
- Send welcome emails to your team. (See Communication & Templates below).
- Pro Tip: Enable Automations to automatically send rewards for Birthdays, Work Anniversaries, or New Hires.

3. Managing Your Store Dashboard

The Admin Dashboard is your central hub. Here is what you can do in each tab:

Activity: View sales stats, track site visits, and manage notifications.
Points: Add/remove users and manage their point balances.
Customize: Design your catalog and update store branding (Logo, Title, Hero Image).
Automations: Set up automatic rewards for employee milestones.
Payment: Update credit card information and download invoices.

Multiple Stores: You can create additional stores for specific events or themes via the "Your Stores" page.

Warning: Deleting a store is permanent and cannot be undone. Ensure all reports are downloaded first.

4. Designing Your Swag

Customize items using the built-in design tool found under the Customize > Store Products tab.

How to Use the Design Tool

Layers: Stack multiple elements (logos, text, graphics). Use the "Eye" icon to hide layers or "Copy" to duplicate them.
Color Variants: In the design view, select which item colors (e.g., Red, Blue, Black) you want to offer recipients. Ensure your logo is visible on all selected colors.
Personalization: Add dynamic fields (like "Last Name") to items for a custom touch.

Design Guidelines & Troubleshooting

File Format: Use high-resolution PNG (min. 1800px wide) or SVG. Transparent backgrounds are highly recommended.
Color Mode: Files must be in CMYK. If you get a "Non-CMYK" error, convert your file from RGB to CMYK.
Blank Designs: If a product appears blank, try adding a custom logo or deleting the item from your catalog.
Embroidery Issues: Some items only support Black & White thread. If you get an error, ensure your file is strictly B&W (no gray scale).

5. Printing Techniques

Understanding how items are printed ensures the best results for your design.

Method	Best For	Details
DTF (Direct-to-Film)	Complex designs, Photos	Prints on film first, then transferred. Great for any fabric (cotton, polyester, fleece). Durable and vibrant.
DTG (Direct-to-Garment)	Simple, Bold Designs	Ink sprayed directly on fabric. Best for 100% cotton. Soft feel, but colors may look muted on dark fabrics.
Embroidery	Polos, Hats, Jackets	Thread stitched into fabric. Classic look. No gradients or photos. Avoid negative space in your design.

6. Advanced Settings & Features

Take your store to the next level by accessing Customize > Advanced Settings:

Peer-to-Peer (P2P): Allow employees to share their points with colleagues to say "thank you."
Top-Up Feature: Enable users to pay with their personal credit card if they want an item that costs more than their point balance.
Guest Checkout: Allow purchases without creating an account.
Store Branding: Customize the store URL, login message, and email logos.

7. Shipping & Global Availability

Region Filters: Products in the catalog are flagged with their shipping region (US, EU, UK, India, Worldwide).
Recipient View: The store automatically detects a user's location and only shows items available in their country.
Unsupported Regions: Shipping is currently unavailable to Russia, North Korea, Cuba, Iran, and several others.

8. Communication Templates

Use these templates to engage your team:

🚀 Store Launch Email

Subject: Welcome to the [Company Name] Swag Store!

Dear Team,

We are excited to launch our new Swag Store! Visit [Store Link] and log in with your work email to browse and order your favorite gear. Shipping is complimentary and takes 7-10 days for US orders. Enjoy!