Custom Assembly Inc., a family-owned warehousing, assembly, and distribution provider, set out to dramatically improve its employee experience after facing a turnover rate of 62% during the height of the pandemic. With a widely dispersed workforce across eight states and a two-person HR team managing hundreds of employees, the company needed a recognition solution that was automated, integrated, and truly meaningful.
By implementing Snappy through ADP Marketplace, Custom Assembly saw turnover decrease to 9% in just six months—an 85% improvement. Employee engagement rose, participation reached 100%, and HR gained a scalable way to personalize appreciation at milestones, anniversaries, and key moments.