Many of our customers do "drop trailer" work in addition to live loads. This means you will be picking up, dropping off and swapping trailers when you are working for these customers.
To minimize your deadhead, you typically want to end each load with an empty trailer in your possession.
Checking In at a Drop Trailer Location
When you arrive on location, tap the button saying "Checkin" at the bottom of the "Current" tab. Read the instructions shown in the checkin carefully - as the procedures for each facility may be different.
You may also need to checkin with the facility in addition to checking in in the app.
Picking Up Your Trailer
After reading the rules, tap "I've Read the Rules" and the app will prompt you to pickup a trailer. It may ask you to find a specific trailer. If that is the case, you must pickup that exact trailer.
If you are unable to do so for any reason (the trailer is not ready, or not at that yard) please reach out to our support team through the "Chat" button in the app before leaving the location.
Checking for Damage
Safety is incredibly important at 5F. When you agree to pickup the trailer, make sure to read the agreement and take photos of any damage. If the trailer is not roadworthy, please reach out to our support team through the Chat feature in the app and do not move the trailer.
Steps to Pick Up a Trailer
You can pick up a trailer while you are a load by completing you check-in once you get to a facility.
Click "Checkin at Pickup"
Click "Read the rules"
a. Read the rules and confirm by clicking "I've Read the Rules"
Click "Check out trailer from the COLT kiosk (if applicable)
a. Take a picture of the entire BOL, making sure the BOL number and Trailer number can clearly be seen.
Pick up trailer
If a specific trailer has been assigned to the load:
Make sure the trailer number is correct and scan the yellow and black QR code on the trailer you are picking up
If no trailer has been assigned to the load
ii. Look for a loaded trailer and scan the yellow and black QR code on the trailer you are picking up
If your trailer you are picking up does not have a QR code sticker then select "Trailer does not have a QR code" and manually enter the trailer number.
5. Take pictures of any damage
6. Safety is incredibly important at 5F. Make sure to read the agreement and take photos of any damage.
7. If the trailer is not roadworthy, please reach out to our support team through the Chat feature in the app and do not move the trailer.
8. Sign and accept the trailer
