Many of our customers do "drop trailer" work in addition to live loads. This means you will be picking up, dropping off and swapping trailers when you are working for these customers.
To minimize your deadhead, you typically want to end each load with an empty trailer in your possession.
Checking In at a Drop Trailer Location
When you arrive on location, tap the button saying "Checkin" at the bottom of the "Current" tab. Read the instructions shown in the checkin carefully - as the procedures for each facility may be different.
You may also need to checkin with the facility in addition to checking in in the app.
Picking Up Your Trailer
After reading the rules, tap "I've Read the Rules" and the app will prompt you to pickup a trailer. It may ask you to find a specific trailer. If that is the case, you must pickup that exact trailer.
If you are unable to do so for any reason (the trailer is not ready, or not at that yard) please reach out to our support team through the "Chat" button in the app before leaving the location.
Checking for Damage
Safety is incredibly important at 5F. When you agree to pickup the trailer, make sure to read the agreement and take photos of any damage. If the trailer is not roadworthy, please reach out to our support team through the Chat feature in the app and do not move the trailer.
Steps to Pick Up a Trailer While on a Load
You can pick up a trailer while you are a load by completing you check-in once you get to a facility.
Click "Update Pickup Checkin"
Click "Begin Check-In"
Read the rules and confirm by clicking "I've Read the Rules"
Pick up trailer
If a specific trailer has been assigned to you:
Scan the yellow and black QR code on the trailer you are picking up
If no trailer has been assigned to you
If the trailer you are picking up has a QR code, then scan the yellow and black QR code on the trailer you are picking up
Take pictures of any damage
Safety is incredibly important at 5F. Make sure to read the agreement and take photos of any damage.
If the trailer is not roadworthy, please reach out to our support team through the Chat feature in the app and do not move the trailer.
Sign and accept the trailer
OR
If your trailer you are picking up does not have a QR code sticker then manually enter the trailer number.
If you are unable to pickup your assigned trailer for any reason (the trailer is not ready, or not at that yard) please reach out to our support team through the "Chat" button in the app before leaving the location.
Steps to Pick Up a Trailer While Not on a Load
Sometimes you may have to pickup a trailer at a 5F Yard, or while otherwise not on a load.
You can do this anytime by tapping the "Tap to Pickup" button at the top right corner of your "Current" tab. If you have already picked up a trailer, this button will show the trailer number instead. To pickup a new trailer, you will first have to drop off your existing trailer.
If the trailer you are trying to pick up has a QR code you have to scan it.
If the trailer you are trying to pick up does not have a QR code then you will have to manually enter the trailer number.
