This is a step-by-step guide on how to submit a new service request on the 86 Repairs app.

Click the blue circle on the bottom right of the screen to start a new service request.

💡 Note: A new request will not be submitted to 86 Repairs until you click "Submit" in step 5.

You can filter your assets by service category or use the search bar to search for the exact unit by the equipment's name, manufacturer, model number, or serial number.

You can click on the symptom descriptions above the white box to add those symptoms to your request. Type in any further details into the white text box. These details can include what troubleshooting your team has tried, if you need service that day, and more information on the symptoms you selected.

If possible, add a photo so our team, vendors, and your off-site team know exactly what the situation is. This is especially helpful for issues like cracked glass, backed up drains, or handyman requests.

If troubleshooting is available for the asset type you selected, a Troubleshooting Guide will be recommended.

Go through the troubleshooting steps provided. You may be able to resolve the issue on-site and avoid having to get a technician out to work on the unit, saving you time AND money!

For more information on how to utilize our troubleshooting guides, check out this article.

❗ NOTE: Emergency requests require OT approval and a callback number selected so the 86 Repairs team can quickly get ahold of someone on site.

Once you click the blue "Submit" button on the bottom righthand corner, 86 Repairs will receive your service request.

The 86 Repairs team will reach out to you shortly with next steps.