The priority of a repair may change throughout the lifecycle of a service request. Just notify us for a change of priority within the app.
Follow these steps to escalate service.
❗ IMPORTANT: if a service request needs to be escalated to emergency status, OT rates will need to be approved. ❗
Click the plus sign in the bottom right corner
To escalate the service request, click "Chat with Support"
Provide details to the Customer Service team member
A new chat will open. You'll be asked if you need help with a new request or an existing request. Choose "Existing Request" and select the ticket number you need escalated.
Our Customer Service team typically replies in less than a minute. When you connect, let them know the situation. The more details, the better! The team member will take the next appropriate actions based on the escalation.
Track updates with 86 Repairs.
Please allow time for our customer service team to reach out to the vendor. Once an update is available, it will show up on the service request in the app.
If any action is needed from you, you'll receive a push notification with instructions on what is needed for the request to move forward.
You can also see updates on the app under the History section in the Activity tab.
