The priority of a repair may change throughout the lifecycle of a service request. Just notify us for a change of priority within the app.
Follow these steps to escalate service.
❗ IMPORTANT: if a service request needs to be escalated to emergency status, OT rates will need to be approved. ❗
Click the hamburger in the top left corner
This will open the app menu.
Click the "Chat" option and start a new conversation
You'll be asked if you need help with a new request or an existing request. Choose "Existing Request."
Provide details to the Customer Service team member
The more details, the better! The Customer Service team will take the next appropriate actions based on the escalation.
Track updates with 86 Repairs.
Please allow time for our customer service team to reach out to the vendor. Once an update is available, 86 Repairs will update you via text or call with next steps.
You can also see updates on the app under the History section in the Activity tab.
