The priority of a repair may change throughout the lifecycle of a service request. For example: if a walk-in cooler starts temping way out of range when a torn gasket was originally reported for repair, this should call for emergency service.
Just notify us for a change of priority within the app. Follow these steps to escalate service.
❗ IMPORTANT: if a service request needs to be escalated to emergency status, OT rates will need to be approved. ❗
Find the open ticket that needs to be escalated and check the current status
The priority level, vendor status, ETA, and next steps will be listed on the request.
Go to the Activity tab. You'll see the Notes section right at the top
86 Repairs' customer service team will be notified of any notes put on the request.
Provide details on what the change is and click the grey "Add Note" button
The more details, the better!
Track updates with 86 Repairs.
As soon as your note is received, 86 Repairs jumps into action. Please allow time for our customer service team to reach out to the vendor. As soon as an update is available, 86 Repairs will update you via text or call with next steps.
You can also see updates on the app under the History section in the Activity tab.
