Follow these steps to cancel a request if service is no longer needed.
Please note: certain permissions are needed to close or cancel requests on the mobile app. If permissions need to be adjusted, please contact your Account Manager and they will update the records.
Open the request you need to cancel on the app
You'll be navigated to the "Overview" page.
Scroll to the bottom of the page until you see the "Complete Request" blue button
Click the "Complete Request" button
Select the reason for closing the request.
❗ IMPORTANT: if you select "Service No Longer Needed," service with the technician will be cancelled. Only select this option if a tech has not yet been on site. ❗
Use the calendar to select the date that the issue was resolved
The more accurate the date is, the better your time to resolution data will be.
Describe what was done to resolve the issue
The more details you provide, the better. These notes can be used to help troubleshoot in case the unit goes down again.
Hit "Return" when you've completed your summary.
Click the blue "Complete" button to close out the request
The ticket will close and, if a vendor was assigned to the request, the vendor will be notified that service is no longer needed.
