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Unable to Log In to Portal/App
Unable to Log In to Portal/App
Updated over a week ago

If you find yourself unable to log in to your profile on the app, don't panic – we've got you covered.

Follow these simple steps to get back on track.

Step 1: Verify Your Contact Information with Your Manager or the 86 Repairs Customer Service Team

The first and foremost step is to ensure that your manager has listed you as a contact for your restaurant.

In many cases, login issues stem from outdated or incorrect contact information. Reach out to your manager or the 86 Repairs customer service team and confirm that your details are accurately recorded. This includes your name, title, phone number, email, and location.

Step 2: Double-Check Your Contact Page

Ensure that all the essential information – your name, title, phone number, email, role, and location – is correctly entered. Any discrepancies in this information can lead to login troubles, so it's crucial to have everything up to date.

Step 3: Confirm Your Login Email Address

Sometimes, the simplest solutions are the most effective. Confirm the accuracy of your email and try logging in again.

Double-check that you are trying to log in using the correct email address associated with your profile. Typos or using an outdated email address can be common culprits behind login issues. If you typically use a different email on your phone than you do for work, ensure that the profile attempting to log in to the app is your work email.

Step 4: Consider Deleting and Redownloading the App

If all previous steps haven't resolved the login issue, you might want to consider deleting the app and then redownloading it.

Before taking this step, ensure that you have your login credentials handy.

To delete the app, locate its icon on your device, press and hold it until the delete option appears, and confirm the deletion. Once the app is removed, head to your device's app store, search for the app, and download it again.

After reinstalling, launch the app and attempt to log in with your credentials. This process refreshes the app's installation and often resolves lingering technical issues. Remember, deleting the app should be a last resort, and it's crucial to have your login details and any necessary data backed up before proceeding.

Step 5: Reach Out to Support

If all else fails, don't hesitate to reach out to the 86 Repairs Customer Service team via chat.

Provide the Customer Service team member with relevant details about your account and the steps you've taken so far. They can help with additional troubleshooting or offer a solution tailored to your situation.

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