Warranty Policy for Electronic Products | AutoSky

Warranty Coverage
Promaster Electronic guarantees the proper functioning of the product listed on the sales invoice for a period of six (6) months, or as specified by the manufacturer's warranty, starting from the delivery date. To maintain the validity of this warranty, the product must be used and maintained according to the manufacturer’s instructions provided in the user manual.
30-Day Return Policy
We offer a 30-day return policy starting from the delivery date. To be eligible, the product must be in good condition, with all accessories and in its original packaging, and include the receipt or proof of purchase. Returns must be processed through our customer service team by emailing customerservice@promasterelectronic.com or via our support chat under “I have an issue with my purchase.”
- For returns not due to defects, damage, or errors on our part (e.g., dissatisfaction after testing), a restocking fee of $35-$50 will be deducted from the refund.
- Customers are responsible for return shipping costs, which are non-refundable.
- Items returned more than 15 days after delivery will incur a $35-$50 restocking fee.
- Returns for non-quality issues are subject to approval by our team. Due to the complexity of international shipping, please verify product information carefully before ordering.
Damages and Issues
Inspect your order upon receipt and contact us within 5 days of delivery if the product is defective, damaged, or incorrect. Email customerservice@promasterelectronic.com or use our support chat under “Help with my product” to report the issue. We will evaluate the problem and offer a replacement, repair, or refund. Only returns due to quality issues (defects, damage, or wrong items) are accepted without a restocking fee.
Replacement Guarantee
Within 5 days of delivery, if the product exhibits manufacturing defects (e.g., internal cracks, loose cables, or defective packaging), contact our technical support team for an inspection. If a defect is confirmed, we will replace the product at no cost to you.
Warranty Terms and Conditions
During the warranty period, Promaster Electronic will repair, replace, or exchange the product and its components at no cost to the customer, including labor, if the issue is covered by the warranty. To initiate a claim, contact our technical support team at customerservice@promasterelectronic.com for instructions.
Warranty Exclusions
This warranty does not apply in the following cases:
- Alteration or falsification of warranty documentation.
- Use, care, or operation contrary to the manufacturer’s instructions.
- Damage caused by mishandling, impacts, exposure to moisture, liquids, extreme heat, or improper use.
- Modifications or repairs by unauthorized individuals.
- Natural wear and tear from regular use.
- Original packaging in poor condition.
Accuracy of Shipping Information
Promaster Electronic is not responsible for delays, misdeliveries, or lost packages due to incorrect or incomplete shipping information provided by the customer. It is your responsibility to carefully verify all details, including street address, zip code, and contact information, before completing your purchase. Errors in shipping information may result in delays, additional costs, or failed deliveries. To avoid issues, double-check your shipping details before submitting your order.
Address Changes and Corrections
If you realize your shipping address is incorrect, contact us immediately at customerservice@promasterelectronic.com. Address changes or corrections can only be made before the product is dispatched. Once the order has been shipped, we cannot modify the shipping details or redirect the package.
Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for a $15 handling fee plus additional shipping costs to resend the item to the correct address. We strongly recommend verifying your shipping information to prevent delays and extra charges.
Order Cancellation
You may cancel your order within 24 hours of purchase at no cost, provided it has not been shipped. Orders cannot be canceled once shipped. Due to the complexity of international shipping, please ensure all order details are correct before submission.
Return Process
To start a return, email customerservice@promasterelectronic.com with your order number, product name, and reason for the return, or use our support chat under “I have an issue with my purchase.” If approved, we will provide instructions and a return shipping label (if applicable). Items returned without prior authorization will not be accepted.
- Pack the product securely in its original packaging, including all accessories and proof of purchase.
- We will inspect the return within 3-5 business days and notify you if the refund or exchange is approved. Refunds will be processed to the original payment method. If you do not receive a refund confirmation email within 5 business days, contact us at customerservice@promasterelectronic.com.
Refunds and Exchanges
Refunds are processed only for approved returns due to defects, damage, or incorrect items. For exchanges, we only replace defective or damaged products. Contact us at customerservice@promasterelectronic.com or via our support chat to request an exchange for the same item. Note that refund processing times may vary depending on your bank or credit card company.
Platform-Specific Terms
For purchases made through third-party platforms (e.g., Amazon, TikTok Shop), return, warranty, and shipping terms may differ. Please review the platform’s policies before initiating a return or warranty claim.
Limitation of Liability and Legal Rights
This warranty does not cover indirect losses or damages resulting from misuse or incorrect shipping information. Promaster Electronic is not liable for incidental or consequential damages unless required by law, nor for packages delivered to the wrong address or lost due to incorrect customer input. This warranty provides specific legal rights, which may vary by state. The warranty begins on the delivery date, and repairs or replacements do not extend or renew the coverage period.
Contact Us
For warranty claims, shipping issues, or questions, email customerservice@promasterelectronic.com or use our support chat. We typically respond within 24 hours on weekdays. Phone support is currently unavailable.e to make any calls at this time.