You must always return the product through the same way it was purchased, i.e. if you bought the product through Amazon or TikTok Shop you must process it through there. if you bought it on our website directly follow the steps below.
How to Return a Product on Autoskyus.com
Contact Our Customer Service
In the support chat go to the delivery issues option and fill in the form explaining that you want to make a return.
Be sure to include your order number, the name of the product you wish to return, and the reason for the return.
Prepare the product for shipping:
Ensure the item is in the same condition as when you received it: unused, with tags, and in its original packaging.
Include the receipt or proof of purchase inside the package.
Securely pack the product to prevent damage during shipping.
Wait for Confirmation and the Return Label
Check your email for the return confirmation.
We will send you a prepaid shipping label and instructions on how to proceed.
Please note that items sent without prior return authorization will not be accepted.
On TikTok Shop
Review the Return Policy:
Before initiating a return, check the return policy of the seller or store on TikTok Shop. This information can usually be found on your purchase receipt or in the product details section within the app.
Access Your Order History:
Open the TikTok app and go to your profile.
Tap the "Profile" icon (typically located at the bottom right of the screen).
Tap the "Purchases" or "Orders" icon to view your purchase history.
Select the Order You Want to Return:
Find the order containing the product you wish to return and tap it to view the order details.
Initiate the Return Process:
Look for an option that says "Return," "Request Return," or something similar. Tap it to start the return process.
If you don’t see a return option directly in the app, you may need to contact the seller’s customer service or TikTok Shop support to request the return.
Complete the Return Request:
Fill out the return request by providing the necessary information, such as the reason for the return and the condition of the product.
Be sure to follow any additional instructions provided, like printing a return label if required.
Package the Product:
Pack the product in its original packaging if possible. Ensure you include all accessories, manuals, and any other parts of the original package.
Send the Product:
Follow the instructions given to send the product back to the seller. This may involve taking the package to a shipping store or coordinating a pickup.
Confirm the Return:
Once the package has been sent, track the status of the return through the app or by contacting customer service if necessary.
Make sure to keep any shipping receipts or tracking numbers.
Wait for the Refund:
The refund should be processed once the seller receives and reviews the returned product. The time it takes to receive the refund may vary depending on the seller and the original payment method.
Verify the Refund:
Check your account to confirm that the refund has been processed and received.
On Amazon
Sign in to Your Amazon Account
Go to Amazon.com (or the Amazon site specific to your country) and sign in with your account.
Access "Your Orders"
Hover over "Accounts & Lists" in the top right corner of the page and select "Your Orders."
Alternatively, click on "Returns & Orders" in the top menu bar.
Find the Order You Want to Return
In the list of recent orders, locate the product you wish to return.
Click "Return or Replace Items" next to the specific item.
Select the Reason for Return
On the return page, choose the reason for your return from the dropdown menu.
Optionally, you can add additional comments to explain the reason.
Choose How You Want to Process the Return
Amazon typically offers several return options, such as:
Refund: You receive your money back once the item is received.
Replacement: You get a new item instead of the defective or unwanted one.
Amazon Store Credit: You receive a credit on your Amazon account.
Select the option that suits you best.
Select the Return Shipping Method
Amazon will provide you with various options for returning the product, such as dropping it off at a delivery point, scheduling a pickup, or taking it to a post office or courier.
Some options may be free, while others might have an associated cost. Amazon will clearly indicate any fees.
Print the Return Label and Instructions
After completing the online return process, Amazon will provide a return label for you to print.
Print the label and any return instructions. If you don't have a printer, Amazon usually offers options to print the label at the drop-off location.
Pack the Product
Pack the product in its original packaging, if possible.
Attach the return label to the package, ensuring it covers any previous shipping labels.
Send the Package
Take the package to the selected drop-off point or wait for the pickup if you scheduled one.
Be sure to keep the receipt or confirmation of shipment for future reference.
Track the Return Process
You can track the status of your return and refund in the "Your Orders" section.
Amazon typically processes refunds a few days after receiving the returned item.
Additional Considerations
Return Policy: Most products on Amazon can be returned within 30 days of delivery, but some items may have specific return policies.
Return Costs: Depending on the reason for the return, there may be an associated cost, though Amazon often covers return shipping costs.