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Why Was My Bitnob Virtual Card Terminated?
Why Was My Bitnob Virtual Card Terminated?

Answers to all your questions on why your card was terminated.

Dee avatar
Written by Dee
Updated this week

Bitnob virtual cards are a convenient way to pay for subscriptions and shop online, but they come with specific rules to ensure smooth operations and prevent misuse. Understanding and following these rules will help you avoid issues, such as your card being terminated.

Here’s a simple explanation of the situations that can lead to your card's termination.

How and Why a Card Can Be Terminated

  1. When You Request Termination
    If you decide to end your card’s use, you can do so anytime. Once you make the request, your card will be terminated within 5 to 10 minutes.

  2. When There Isn’t Enough Money on the Card
    If you try to make payments but don’t have enough funds on your card, this could lead to termination:

    1. Frozen After Two Failed Attempts: If your card has two failed payment attempts because of insufficient funds, it will be frozen temporarily.

    2. Termination After Two More Failed Attempts: If the card is unfrozen and you try two more payments without topping up, the card will be terminated. This means a total of four failed attempts can get your card terminated.

    3. If a Payment Succeeds Before Four Failed Attempts: The good news is, if you successfully complete a transaction before reaching four failed attempts, the count resets, and your card won’t be terminated.


  3. Termination Rules for New and Used Cards

    1. Cards Without Prior Successful Payment History: If your card has never been used successfully, it will be terminated after three failed attempts in a row due to insufficient funds.

    2. Cards With Prior Successful Payment History: If your card has been used successfully in the past, it will only be terminated after the fourth failed attempt, even if you’ve frozen it manually before (Freezing your card does not prevent it from being charged. To avoid unexpected charges, make sure to remove your card from any platform with recurring payments, especially when you no longer wish to subscribe to the service).



    Why All These Rules?

    • Keep your account safe from misuse.

    • Make sure the system runs smoothly for everyone.

    • Encourage proper account and card balance management.




    Tips to Keep Your Card Active

    • Always check your card balance before making payments.

    • Avoid making payments if you know there isn’t enough money on the card.

    • If your card is frozen, unfreeze it and top up before trying again.


    By following these simple steps and keeping track of your balance, you can enjoy using your Bitnob virtual card without interruptions. These rules are there to protect you and make sure your transactions are safe and hassle-free.

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