Two-Factor Authentication (2FA), also called two-step verification, adds an extra layer of security to your Bitnob account. It requires two ways to confirm your identity before you can log in, helping to keep your funds safe.
If you lose access to your 2FA (for example, if your phone is lost, stolen, or damaged), you will need to contact Support to disable it.
Currently, users cannot disable 2FA directly inside the app. You will need to complete a short verification process so we can confirm the request is coming from you.
How to Request 2FA Disable
Log into your Bitnob app
Click Actions
Click Settings
Scroll down the page
Click Disable 2FA under the security option.
You will see a prompt that redirects you to Support.
What You Will Need to Provide
Our Support team will ask for:
1. Your reason for disabling 2FA
2. Three (3) pictures:
A picture of you holding 3 fingers up
A picture of you holding your government-issued ID
A clear picture of your government-issued ID (the front and back)
Important:
Make sure your face and ID details are clear
If your ID has front and back, send both sides
Send 3 separate images
***Kindly note that Bitnob would not be held responsible for the loss or theft of assets in your account upon the self disabling of 2FA on your Bitnob account.