Withdrawal Status: “Error” — What Should You Do?
If you encounter a withdrawal error when trying to withdraw your winnings, don't worry! In most cases, the issue can be resolved in just a couple of minutes.
We've covered the most common reasons for rejected withdrawals and put together a simple guide.👇
🎰Wagering requirements not met
This is the most common situation: you haven't yet met the required wagering amount.
What to do:
To meet the wagering requirements, place bets of at least ≈ $0.012 (1 ₽) on slots without the “Instant win” tag.
Bets on Live games and in the “Sports” section do not count toward wagering requirements.
You can check your total bets in your account's game history or in the statistics below the slot you played.
Once you have met the wagering requirements in full, you will be able to withdraw your funds.
🔒Withdrawal limit exceeded
Under clause 5.13 of the User Agreement, the site has daily, weekly, and monthly withdrawal limits. These are not tied to calendar dates; they are calculated from the time of your last successful payout: the daily limit resets after 24 hours, the weekly limit after 7 days, and the monthly limit after 30 days.
What to do:
Check clause 5.13 of the User Agreement to find out the current withdrawal limits that apply to you.
Reduce your request amount to within your current limit.
If you have reached the limit for the current period, wait for it to reset (24 hours, 7 days, or 30 days after your last withdrawal) and submit a new request.
🪪Verification not completed
To withdraw funds, the casino may ask you to provide documents to verify your account, namely an image of an identity document. You may be unable to withdraw funds until your account has been verified. This error appears if verification is incomplete, your documents have been rejected, or they are still under review.
What to do:
Open the “Verification” section in your account settings to see your verification status and the reason for any rejection.
Complete both verification levels.
If your verification is complete but the error persists, wait 10 minutes; withdrawals are usually enabled automatically. If your status has not changed, contact Support.
👥Partner funds withdrawal error
Withdrawals of partner (referral) funds are subject to specific rules and restrictions, and failing to follow them may cause errors. Partner balance withdrawals are available on weekdays (Monday to Friday) from 10:00 to 19:00 Moscow time. If you submit a request outside these hours, it will be processed on the next business day.
What to do:
Check whether you have reached the minimum withdrawal amount (specified in the terms of the affiliate program — see the article link).
If you used a fiat withdrawal method, submit a new withdrawal request using cryptocurrency. Referral funds can only be withdrawn in cryptocurrency (USDT, TRX, Bitcoin, and others)!
If you have followed all the rules but the error persists, contact your personal affiliate manager on Telegram — they will provide more details about your withdrawal and resolve the issue as a priority!
💱Bank transfer transfer
If you cannot identify a reason for the error and the funds have been returned to your balance, the withdrawal was most likely canceled due to a technical error with the bank transfer. The funds were sent, but the receiving bank or your crypto wallet did not credit them or declined the payment. There may be various reasons, from incorrect payment details to an issue on the bank's or crypto wallet's end.
What to do:
Carefully check the card, account, or crypto wallet details you entered.
Make sure your card is supported and not blocked.
Simply submit a new request—most repeat payments go through successfully.
💡If you have checked everything but the “Error” status persists, contact Support or your personal VIP manager. Message us via Live Chat or Telegram, or email us. Include the transaction ID and attach a screenshot of the error. We will look into it promptly and help you withdraw your funds!
🚦Error — balance changed
If an error occurred and your balance on the site changed, but the site's notifications do not state the reason, please contact Support👇